ASB process focus group

Following recommendations from our customer scrutiny panel review on anti social behaviour, we've appointed an external consultant to look at our ASB processes and procedures.

We’d love you to get involved in our focus group so that you can share your experiences with us.

We want to know what part of our ASB process worked well for you and areas of the process that we could improve on to make it more useful in future. The session will be led by the external consultant to ensure an open and constructive conversation.

We're looking for 10 participants to join us. By sharing your experiences, you’ll help us shape the future of our ASB services.

Focus group details

🗓️ When: Tuesday November 12, 2:00pm to 4:00pm

💻 Where: Online via Teams

🎁 Thank you reward: A £10 online shopping voucher for your time!

You can sign up for the focus group here. To reward you for taking part, you'll get a £10 online shopping voucher.

Please note that we only need 10 participants. If we have a lot of interest in this focus group, we will select names fairly and at random.

During the focus group, we’ll cover:

Reporting: was it easy to report your ASB issue? Did you have access to the information you needed?

Communication: were you kept informed on the progress of your case?

Support: did you feel supported throughout the process?

Outcome: how do you feel about the outcome of your case?

Improvement ideas: how can we enhance our ASB process for the future?

Deadline for all expressions of interest is 12pm Friday 8 November.

Following recommendations from our customer scrutiny panel review on anti social behaviour, we've appointed an external consultant to look at our ASB processes and procedures.

We’d love you to get involved in our focus group so that you can share your experiences with us.

We want to know what part of our ASB process worked well for you and areas of the process that we could improve on to make it more useful in future. The session will be led by the external consultant to ensure an open and constructive conversation.

We're looking for 10 participants to join us. By sharing your experiences, you’ll help us shape the future of our ASB services.

Focus group details

🗓️ When: Tuesday November 12, 2:00pm to 4:00pm

💻 Where: Online via Teams

🎁 Thank you reward: A £10 online shopping voucher for your time!

You can sign up for the focus group here. To reward you for taking part, you'll get a £10 online shopping voucher.

Please note that we only need 10 participants. If we have a lot of interest in this focus group, we will select names fairly and at random.

During the focus group, we’ll cover:

Reporting: was it easy to report your ASB issue? Did you have access to the information you needed?

Communication: were you kept informed on the progress of your case?

Support: did you feel supported throughout the process?

Outcome: how do you feel about the outcome of your case?

Improvement ideas: how can we enhance our ASB process for the future?

Deadline for all expressions of interest is 12pm Friday 8 November.

  • Register your interest for our ASB process focus group

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people to join the safeguarding focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

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