Update your details with a chance to win!

It only takes a minute and you could win a £250 Shopping Voucher or a Samsung Tablet!

That’s why we’re asking you to check and update your details between 1 December 2025 and 15 February 2026. It only takes a minute – and you could win a prize for helping us keep things correct! (Please see ther terms and conditons below under Important!)

Click Below to Register or Log In to Your My Account

Manage your home online quickly and easily.
🏠 It’s simple, secure, and saves you time!

My Account: Login or Register Here! ✅

What to Do If You Can’t Use My Account

✅ Register for My Account

Click the link above to Register
You’ll need:
- Your name and email address
- Your rent account number (on your rent card – if you don’t have it, call us and we’ll help)

✅ Haven’t Logged In for a While?

If you’ve forgotten your username or password, click Forgot Username or Forgot Password on the login page
We will send a reminder or reset link to the email address we have on our system (If your email has changed, call us so we can update it first)

✅ Still Need Help?

Use AskCiti (yellow chat icon on our website) – it can guide you or connect you to our team
Or call us on 0300 790 6555 (Mon–Fri, 8am–6pm)

When was the last time you checked your details?

Life gets busy – maybe you have changed your phone number, or started using a new email address and forgot to tell us. If your details aren’t right, you could miss:

Important updates about your home.
Help and support when you need it.
News about repairs or safety checks.

Why Updating Matters

Keeping your details up to date means:

We can contact you quickly if we need to.
You’ll get the right support when things change.
Your account stays safe and correct.
Help us provide fair and inclusive services.

Things change – and if we don’t know, we can’t help.

You might miss a safety check if your phone number changes.
A new person in your household? Tell us so we can offer the right support.
Changed your email address? Update it so you don’t miss important updates.
Got a new emergency contact? Let us know to keep you safe.
Changed your name? We’ll make sure your account matches your details.
Need extra support? Tell us about any health or mobility changes.

What Else Can You Tell Us?

There’s lots of different information you can share with us – and it’s completely up to you what you’d like to provide.
Take a look through My Account and see the options available.

Your information is safe and secure. At Citizen, we use it only to support you and your home.
Sharing details like household changes, health needs, or your preferred ways to contact us means we can make sure our services work for you.

Important! *Terms and conditions apply. Your information is always kept safe. Read more in our privacy notice at citizenhousing.org.uk