We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
We want to be open and clear about how your rent is worked out. This Policy on a Page gives you a short and simple version of our full Rent Setting Policy. It helps you understand:
How we calculate different types of rent
What rules we must follow
How we make sure rents are fair and affordable
How and when we tell you about rent changes
Why we are asking for your comments
We want to check that this information:
Makes sense
Is easy to follow
Uses clear and simple language
Feels open and honest
Gives you the right amount of detail
Does not leave out anything important
Your feedback will help us improve the final version before it is shared more widely.
Please tell us what you think
Here are some questions to help you share your thoughts:
1. Is the information easy to understand?
Does the language make sense? Is anything unclear or confusing?
2. Does it feel open and honest?
Do you feel we have explained how rent is set in a clear and honest way?
3. Is it easy to read?
Is the layout simple? Are the headings helpful?
4. Is anything missing?
Is there anything you think we should explain better? Are there questions you still have?
5. Is there anything you would change?
Could we present this information in a better way?
How to Leave Your Comment
Please read the Policy on a Page draft, which is linked on this page. This short version explains the main points of our Rent Setting Policy in simple language. You can also read the full Rent Setting Policy if you would like more detail.
After you have read the draft, please use the comments box to share your thoughts. You can tell us:
What works well
What does not work well
What is easy to understand
What is confusing
If anything is missing
Any changes that you think would make the information better
Please leave your comment below in the section called Comment on the Policy on a Page: Rent Setting.
Policy on a Page: How We Set Your Rent
We would like your feedback
Why we are sharing this with you
We want to be open and clear about how your rent is worked out. This Policy on a Page gives you a short and simple version of our full Rent Setting Policy. It helps you understand:
How we calculate different types of rent
What rules we must follow
How we make sure rents are fair and affordable
How and when we tell you about rent changes
Why we are asking for your comments
We want to check that this information:
Makes sense
Is easy to follow
Uses clear and simple language
Feels open and honest
Gives you the right amount of detail
Does not leave out anything important
Your feedback will help us improve the final version before it is shared more widely.
Please tell us what you think
Here are some questions to help you share your thoughts:
1. Is the information easy to understand?
Does the language make sense? Is anything unclear or confusing?
2. Does it feel open and honest?
Do you feel we have explained how rent is set in a clear and honest way?
3. Is it easy to read?
Is the layout simple? Are the headings helpful?
4. Is anything missing?
Is there anything you think we should explain better? Are there questions you still have?
5. Is there anything you would change?
Could we present this information in a better way?
How to Leave Your Comment
Please read the Policy on a Page draft, which is linked on this page. This short version explains the main points of our Rent Setting Policy in simple language. You can also read the full Rent Setting Policy if you would like more detail.
After you have read the draft, please use the comments box to share your thoughts. You can tell us:
What works well
What does not work well
What is easy to understand
What is confusing
If anything is missing
Any changes that you think would make the information better
Please leave your comment below in the section called Comment on the Policy on a Page: Rent Setting.
Citizen welcomes all feedback as a chance to learn and improve, helping us deliver a service you can trust. To share a comment, compliment, or complaint, please visit our website to read our Customer Feedback Policy and submit your views.