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We’d like your feedback on the creative route for a campaign that encourages customers to share or update their data.
🗣️Your Feedback Will Help Us Get It Right
We’re developing a communications campaign to help customers understand the value of sharing tenant and occupant information with us. Before we move forward, we want to hear what customers think about the creative concept route, including the message, tone, visuals and overall approach.
Your input will help shape a campaign that feels clear, trustworthy and relevant to customers.
Call to action: Share your feedback
Why We’re Asking for Feedback
To test the creative route: understand whether the campaign idea feels engaging and easy to follow.
To check the message is clear: make sure customers understand why sharing data matters.
To build trust: identify wording or visuals that make the campaign feel transparent and reassuring.
To improve response: use customer insight to create a campaign that motivates more people to provide or update their details.
What We’d Like You to Comment On
Whether the campaign message makes sense
How the creative concept makes you feel about sharing data
Whether the tone feels friendly, clear and trustworthy
Whether the visuals support the message
What would encourage you to take action
🎯What the Campaign Needs to Achieve
The final campaign should help customers feel confident about sharing or updating their information. It needs to explain the benefits clearly, show how accurate data helps improve services, and reassure customers that their information is handled carefully.
Increase tenant and occupant data captured through the campaign.
Help customers understand the value of keeping details up to date.
Support clearer communication, better service planning and more relevant customer contact.
Use customer feedback to refine the creative route before campaign delivery.
How Your Feedback Will Be Used
Feedback will be reviewed to understand what works well, what could be clearer and what may need changing before the campaign is launched. Customer comments will help shape the final message, creative approach and call to action.
Ready to Share Your Views?
Take a few minutes to review the creative concept route opposite and tell us what you think below in ideas. Your feedback will help us create a campaign that customers understand, trust and want to respond to.
Online focus group:
Location: TEAMs online - in your own home
Date: Thursday 20th August 2026
Time: 6.00pm – 7:15pm
£15 voucher as a thank you
🆘Help Shape Our Customer Data Campaign
We’d like your feedback on the creative route for a campaign that encourages customers to share or update their data.
🗣️Your Feedback Will Help Us Get It Right
We’re developing a communications campaign to help customers understand the value of sharing tenant and occupant information with us. Before we move forward, we want to hear what customers think about the creative concept route, including the message, tone, visuals and overall approach.
Your input will help shape a campaign that feels clear, trustworthy and relevant to customers.
Call to action: Share your feedback
Why We’re Asking for Feedback
To test the creative route: understand whether the campaign idea feels engaging and easy to follow.
To check the message is clear: make sure customers understand why sharing data matters.
To build trust: identify wording or visuals that make the campaign feel transparent and reassuring.
To improve response: use customer insight to create a campaign that motivates more people to provide or update their details.
What We’d Like You to Comment On
Whether the campaign message makes sense
How the creative concept makes you feel about sharing data
Whether the tone feels friendly, clear and trustworthy
Whether the visuals support the message
What would encourage you to take action
🎯What the Campaign Needs to Achieve
The final campaign should help customers feel confident about sharing or updating their information. It needs to explain the benefits clearly, show how accurate data helps improve services, and reassure customers that their information is handled carefully.
Increase tenant and occupant data captured through the campaign.
Help customers understand the value of keeping details up to date.
Support clearer communication, better service planning and more relevant customer contact.
Use customer feedback to refine the creative route before campaign delivery.
How Your Feedback Will Be Used
Feedback will be reviewed to understand what works well, what could be clearer and what may need changing before the campaign is launched. Customer comments will help shape the final message, creative approach and call to action.
Ready to Share Your Views?
Take a few minutes to review the creative concept route opposite and tell us what you think below in ideas. Your feedback will help us create a campaign that customers understand, trust and want to respond to.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
