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Your Home, Your Voice: Tenancy Policy Survey

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to help review and improve our Tenancy Management Policy.All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  


1.  

Are you aware of your rights and responsibilities as set out in your tenancy agreement? 

* required
2.  

Are you aware that you must allow Citizen access to your home for routine gas and electrical safety checks, or in an emergency (for example, flooding)?

* required
3.  

Do you know if you can request a copy of your tenancy agreement through My Account?

* required

Tell Us What You Think About Mutual Exchange

A Mutual exchange, sometimes called a home swap, is when you swap your home and tenancy with another social housing customer. 

The other person does not have to be a Citizen customer. Most swaps are arranged through a website called HomeSwapper.

You can find more details about how a mutual exchange works on our website: Mutual exchange: Citizen Housing

4.  

Is the information on our website about Mutual Exchange easy to understand?

* required
5.  

Can you think of any reason why a customer who wants to move might not choose a mutual exchange?

6.  

Do you think Citizen could do anything more to support customers with mutual exchange?

* required
7.  

Have you ever considered a mutual exchange as a way to move?

* required
8.  

Take a look at our website: Your tenancy with Citizen: Citizen Housing 

If you had a tenancy related question, do you consider the information on the website to be sufficient? 

* required
9.  

We know customers want simple, quick summaries of our policies without reading long documents. So we’re creating a one‑page version highlighting the key points of the tenancy management policy. 

Please review these themes and rank them from 1 (most important) to 7 (least important).

* required
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10.  

Citizen can undertake ‘tenancy management checks’ which are periodic visits to help ensure  homes are being looked after in line with tenancy agreements and to identify if any support needs are required.  Do you think these are a good idea? 

* required
11.  

Have you had one of these visits recently? 

* required

Take a Look at Our Tenancy Management Policy: Tenancy Management Policy

Before you start this survey, please read our Tenancy Management Policy. This will help you understand what the policy covers and why we are asking for your views.

Click the link here:Read Our Tenancy Management Policy

12.  

How satisfied are you with the support you receive with your tenancy (for example, tenancy changes, advice, or help to keep your tenancy)?

* required
13.  

How clear is the current Tenancy Management Policy? 

* required
14.  

Is there any jargon in the policy that you’re unsure about?

* required
15.  

Does the current policy strike the right balance between supporting tenants and managing responsibilities? 

* required

Maximum 20,000 characters

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17.  

Would you like to join a focus group?

Location: St James Lane, Coventry CV3 3FX

Date: Tuesday 17th March 2026

Time: 1–3pm

* required
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