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Have you noticed a change at Citizen because of something you said?
We’re inviting customers to get involved and share their stories as part of our We Hear You campaign showing how your feedback has helped improve the services we provide.
We’re creating short videos 🎥 to highlight how we’ve listened and made real changes based on what you told us. If you’ve taken part in a survey, joined a focus group, or shared your views and seen a difference, we’d love to hear from you!
Your story can help others see how speaking up really works and help our teams understand how customer voices lead to better services across Citizen.
📝 Register your interest by completing the short survey — it only takes a few minutes, and your story could inspire real change.
👉 Get involved and help us show how your voice makes a real impact!
📸 What to expect if you 'Get Involved'
If you register your interest, a member of our Communications Team will get in touch with you to arrange a date and time that works best for you.
You’ll be invited to take part in a short interview where you can talk about your experience of giving feedback to Citizen and the changes you’ve seen as a result.
🎥 You may be filmed or photographed as part of a case study video — but only if you're happy to do so. 🗣️ If you’d prefer not to be on camera, that’s absolutely fine! You can still share your story through an interview without any filming or photos. 💬 You can also choose to submit your feedback in writing if that’s easier for you.
The most important thing is hearing your experience and the impact your feedback has had. Your story could inspire others and help us keep improving.
📢 Tell us how your feedback made a difference
Have you noticed a change at Citizen because of something you said?
We’re inviting customers to get involved and share their stories as part of our We Hear You campaign showing how your feedback has helped improve the services we provide.
We’re creating short videos 🎥 to highlight how we’ve listened and made real changes based on what you told us. If you’ve taken part in a survey, joined a focus group, or shared your views and seen a difference, we’d love to hear from you!
Your story can help others see how speaking up really works and help our teams understand how customer voices lead to better services across Citizen.
📝 Register your interest by completing the short survey — it only takes a few minutes, and your story could inspire real change.
👉 Get involved and help us show how your voice makes a real impact!
📸 What to expect if you 'Get Involved'
If you register your interest, a member of our Communications Team will get in touch with you to arrange a date and time that works best for you.
You’ll be invited to take part in a short interview where you can talk about your experience of giving feedback to Citizen and the changes you’ve seen as a result.
🎥 You may be filmed or photographed as part of a case study video — but only if you're happy to do so. 🗣️ If you’d prefer not to be on camera, that’s absolutely fine! You can still share your story through an interview without any filming or photos. 💬 You can also choose to submit your feedback in writing if that’s easier for you.
The most important thing is hearing your experience and the impact your feedback has had. Your story could inspire others and help us keep improving.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to contact customer who register their intrest in the "We Hear You" Campaign . All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
Citizen welcomes all feedback as a chance to learn and improve, helping us deliver a service you can trust. To share a comment, compliment, or complaint, please visit our website to read our Customer Feedback Policy and submit your views.
