Your voice

You told us that you would like to have more application forms accessible on the Citizen website for example apllyign to have a pet or to make an alteration. You didn't want to have to call the Customer experience centre and then have to wither wait for a form in the post or receive an email that was difficult to fill in in a word version. We asked a group of our customers to read through some new information and website forms that were due to be added to our website. You also wanted the forms and information to be jargon free.