FAQs

Do I need to be an expert in My Account?

No – not at all! You just need to be willing to help others. We’ll give you simple resources and support to guide you.

What if I don’t have time to help every week?

That’s totally fine. This is a voluntary role, and you choose how much you want to do. Even small actions can make a big difference.

How will I know what to say or do?

We’ll send you updates, tips, and a short survey to help you understand what customers need. You can also ask us for help anytime.

Do I have to attend meetings?

No – we’ll meet every three months, but there’s no obligation to attend. We’ll email all updates so you’re always in the loop.

Can I share feedback from my neighbours or community?

Yes please! Your insight helps us improve My Account and make it easier for everyone to use.

• ✅ Start simple – Show someone how to log in and what they can do (like checking rent or booking repairs).
• 📱 Use your phone or tablet – My Account works on mobile, so you can show it on the go.
• 🧾 Share updates – Let people know when new features or changes happen.
• 🤝 Be patient – Some people may need a bit more time or help, and that’s okay.
• 📢 Encourage feedback – Ask what works well and what’s confusing, then pass it on to us.