December engagement highlights

December Engagement Highlights

🛠 Tuesday 2 December – Repairs Task & Finish Group
Our final meeting of 2025 focused on repairs. Thank you to everyone who joined us at St James Lane, Coventry. Customers have provided fantastic feedback throughout the year, and we are not finished yet! Our next focus group will take place in 2026. Find out more here 👉Repairs task and finish group

🏡 Monday 9 December – Estates Service Review Focus Group
We met online to review estate services following the recent customer survey. This was a successful focus group, gaining feedback from our customers and ensuring their voices are heard. They were able to share their experiences to help make this service better for everyone. Find out more here 👉Estates service review

💰 Thursday 11 December – Income Policy Focus Group
This session gave us valuable insight into customer experiences and feedback about income and collection processes. We also asked for input on our Policy on a Page and what customers would like to see included. Find out more here 👉 Income policy review

🤝 Monday 15 December – Warndon Community Hub
A friendly morning session at Oasis Warndon Community Hub in Worcester, connecting with the local community face-to-face. This is part of our regular pop-up visits – you can find us here every six weeks.

🎉 Thursday 18 December – Citizen Local Fund Visit & Christmas Party
This amazing project supports people in our Citizen communities. We had the honour of attending the event, seeing the fantastic work happening locally and supported by the Citizen Local Fund. It was a great way to celebrate the end of the year! Find out more here 👉 Awarded Citizen Local Fund Projects