Cleaning specifications feedback

During the summer our Scrutiny Panel carried out a review on cleaning and grounds maintenance where 23 recommendations were made. One recommendation was to gather feedback from our customers about the cleaning specifications for their blocks. We would like to hear from you about the cleaning specification for your block.

To hear your feedback, we would like you to complete a short survey. To complete the survey please click on the ‘Take survey’ button below. This is a great opportunity to get your voice heard on this important subject, and will help shape Citizen customers experiences moving forward!

We'd love you to do both, but the options yours.

We are also hosting a Cleaning Specification focus group

The session will be held on Tuesday, November 26th, from 6:00pm to 7:00pm. This will be a Microsoft Teams meeting

In return for your time you will be issued with a £10 online shopping voucher, for attending and having your voice heard!

Sign up to the focus group by clicking on the orange 'Get Involved' button below


We can't wait to hear your thoughts and ideas!


During the summer our Scrutiny Panel carried out a review on cleaning and grounds maintenance where 23 recommendations were made. One recommendation was to gather feedback from our customers about the cleaning specifications for their blocks. We would like to hear from you about the cleaning specification for your block.

To hear your feedback, we would like you to complete a short survey. To complete the survey please click on the ‘Take survey’ button below. This is a great opportunity to get your voice heard on this important subject, and will help shape Citizen customers experiences moving forward!

We'd love you to do both, but the options yours.

We are also hosting a Cleaning Specification focus group

The session will be held on Tuesday, November 26th, from 6:00pm to 7:00pm. This will be a Microsoft Teams meeting

In return for your time you will be issued with a £10 online shopping voucher, for attending and having your voice heard!

Sign up to the focus group by clicking on the orange 'Get Involved' button below


We can't wait to hear your thoughts and ideas!


  • This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to inform the Cleaning specifications. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

    Take Survey
  • This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people to join the focus group. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

    Get Involved