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We're working on improving how we handle complaints. To help us do this, we've created a draft leaflet explaining how to make a complaint.
We'd love to hear your thoughts on it. The survey below will ask you what you like and dislike about the leaflet, and whether it's easy to understand.
Your feedback will help up make the leaflet as clear and helpful as possible.
To view the leaflet, click the link on the right-hand side if you're using a computer, or scroll to the bottom if on a mobile device, and look for 'Draft Complaints Leaflet'.
If you complete the survey you can choose to be entered into our monthly prize draw, you will be asked to enter your contact details in the survey.
You could win: 1st Prize = £20, 2nd Prize = £10, or 3rd Prize = £10.
Thank you & Good Luck!
We're working on improving how we handle complaints. To help us do this, we've created a draft leaflet explaining how to make a complaint.
We'd love to hear your thoughts on it. The survey below will ask you what you like and dislike about the leaflet, and whether it's easy to understand.
Your feedback will help up make the leaflet as clear and helpful as possible.
To view the leaflet, click the link on the right-hand side if you're using a computer, or scroll to the bottom if on a mobile device, and look for 'Draft Complaints Leaflet'.
If you complete the survey you can choose to be entered into our monthly prize draw, you will be asked to enter your contact details in the survey.
You could win: 1st Prize = £20, 2nd Prize = £10, or 3rd Prize = £10.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to help shape the Complaints Leaflet, and contact prize draw winners. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) ‘
