Customer Newsletter Project

Help us shape the future of our monthly newsletter

Every month, our Communications Team sends out a customer newsletter filled with updates, stories, tips, and important information. In 2026, we’re taking a fresh look at how we communicate — and we want you to be at the heart of that redesign.

That’s why we're launching the customer newsletter feedback project.


Our goal is simple:


➡️ Listen to customers.
➡️ Learn what works (and what doesn’t).
➡️ Improve our newsletter so it’s more useful, engaging, and relevant to you.

Your voice matters. And this project ensures it’s heard.


What this project is about

We’re gathering feedback from customers to understand:

⭐ Overall experience

  • How satisfied you are with the monthly newsletter
  • How often you read it
  • What keeps you engaged — or what makes you skip it

⭐ Content preferences

We want to know what types of content you genuinely value, whether that’s:

  • Short updates
  • In‑depth stories
  • Step‑by‑step guides
  • Visuals and infographics
  • Videos
  • Community highlights
  • Or something completely different!

Your input helps us tailor future editions to match your interests.

⭐ Design & layout

We’re exploring:

  • Whether the newsletter feels too long, too short, or just right
  • Which elements encourage you to read on
  • Whether clickable contents at the top (a mini table of contents) would help you navigate future editions
  • How visuals, headlines, and layout influence your reading experience

⭐ Future engagement

We’re also offering the chance to get more involved:
Would you like to join a customer focus group to help shape future communications?
If so, you’ll have the opportunity to collaborate directly with our team and make a meaningful impact.


Why your feedback matters

We don’t want our newsletter to be just another email in your inbox.
We want it to be:

  • Informative
  • Clear
  • Easy to navigate
  • Genuinely helpful

Your feedback helps us understand what’s important to you, what you want to hear more about, and what we can improve.

This project ensures our communications evolve — not just based on internal ideas, but based on real input from the people who use our services.

How to take part

Your experience and suggestions are invaluable. We'll be sharing a short, user‑friendly survey where you can tell us what you think about:

  • The content
  • The layout
  • The style
  • The overall quality

You can also leave open feedback and express interest in joining our future focus group.

Every response helps shape our 2026 newsletter strategy to ensure this resource works for all!

A newsletter built with you, for you

This project is just the beginning.
With your feedback, we’ll be able to redesign our customer newsletter so it’s something you look forward to reading each month.

Thank you for taking the time to help us improve — and for being an important part of this journey.




Help us shape the future of our monthly newsletter

Every month, our Communications Team sends out a customer newsletter filled with updates, stories, tips, and important information. In 2026, we’re taking a fresh look at how we communicate — and we want you to be at the heart of that redesign.

That’s why we're launching the customer newsletter feedback project.


Our goal is simple:


➡️ Listen to customers.
➡️ Learn what works (and what doesn’t).
➡️ Improve our newsletter so it’s more useful, engaging, and relevant to you.

Your voice matters. And this project ensures it’s heard.


What this project is about

We’re gathering feedback from customers to understand:

⭐ Overall experience

  • How satisfied you are with the monthly newsletter
  • How often you read it
  • What keeps you engaged — or what makes you skip it

⭐ Content preferences

We want to know what types of content you genuinely value, whether that’s:

  • Short updates
  • In‑depth stories
  • Step‑by‑step guides
  • Visuals and infographics
  • Videos
  • Community highlights
  • Or something completely different!

Your input helps us tailor future editions to match your interests.

⭐ Design & layout

We’re exploring:

  • Whether the newsletter feels too long, too short, or just right
  • Which elements encourage you to read on
  • Whether clickable contents at the top (a mini table of contents) would help you navigate future editions
  • How visuals, headlines, and layout influence your reading experience

⭐ Future engagement

We’re also offering the chance to get more involved:
Would you like to join a customer focus group to help shape future communications?
If so, you’ll have the opportunity to collaborate directly with our team and make a meaningful impact.


Why your feedback matters

We don’t want our newsletter to be just another email in your inbox.
We want it to be:

  • Informative
  • Clear
  • Easy to navigate
  • Genuinely helpful

Your feedback helps us understand what’s important to you, what you want to hear more about, and what we can improve.

This project ensures our communications evolve — not just based on internal ideas, but based on real input from the people who use our services.

How to take part

Your experience and suggestions are invaluable. We'll be sharing a short, user‑friendly survey where you can tell us what you think about:

  • The content
  • The layout
  • The style
  • The overall quality

You can also leave open feedback and express interest in joining our future focus group.

Every response helps shape our 2026 newsletter strategy to ensure this resource works for all!

A newsletter built with you, for you

This project is just the beginning.
With your feedback, we’ll be able to redesign our customer newsletter so it’s something you look forward to reading each month.

Thank you for taking the time to help us improve — and for being an important part of this journey.




  • Customer Newsletter Survey 2026

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact people about joining the Customer Newsletter focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

    Take Survey