Domestic Abuse Policy Review - Have your say

Why we are reviewing this policy

At Citizen, your safety and wellbeing are very important to us.
We are reviewing our Domestic Abuse Policy to make sure it:

  • Follows the latest guidance and best practice
  • Clearly explains how we support you
  • Helps people feel safe to ask for help

Domestic abuse can be emotional, physical, financial, or controlling behaviour. It can affect anyone.


Why your voice matters

We want to hear your views to help improve this policy.

You do not need to have experienced domestic abuse to take part. Your feedback will help us:

  • Improve how we share information
  • Understand what good support looks like
  • Make our services easier to use

Every voice matters.


Find support and learn more

If you need support, you can:

Visit our website for help and contact details:

Read our short article about how we support customers:

If you need help now, please contact us or speak to a support service. You are not alone.


Ways to get involved

Focus group: Join a small group to share your views.

  • Location: St James Lane, Coventry, CV3 3FX
  • Date: Tuesday 14th July
  • Time: 11:00am – 1:00pm
  • Lunch provided
  • £20 voucher as a thank you

Important information

  • Spaces are limited (up to 12 people)
  • You must register if you want to take part -Take the survey on this page
  • If selected, we will email you an invitation
  • If you do not hear from us, you have not been selected this time




A safe and private space

We understand this is a sensitive topic.

  • You do not have to share anything personal
  • You can take part in a way that feels comfortable for you
  • You can skip questions or step away at any time

All feedback will be handled carefully.

  • Survey responses are anonymous
  • Nothing you share will identify you
  • Your feedback will only be used for this review

In focus groups, we will create a respectful space where people listen and do not judge.


Why we are reviewing this policy

At Citizen, your safety and wellbeing are very important to us.
We are reviewing our Domestic Abuse Policy to make sure it:

  • Follows the latest guidance and best practice
  • Clearly explains how we support you
  • Helps people feel safe to ask for help

Domestic abuse can be emotional, physical, financial, or controlling behaviour. It can affect anyone.


Why your voice matters

We want to hear your views to help improve this policy.

You do not need to have experienced domestic abuse to take part. Your feedback will help us:

  • Improve how we share information
  • Understand what good support looks like
  • Make our services easier to use

Every voice matters.


Find support and learn more

If you need support, you can:

Visit our website for help and contact details:

Read our short article about how we support customers:

If you need help now, please contact us or speak to a support service. You are not alone.


Ways to get involved

Focus group: Join a small group to share your views.

  • Location: St James Lane, Coventry, CV3 3FX
  • Date: Tuesday 14th July
  • Time: 11:00am – 1:00pm
  • Lunch provided
  • £20 voucher as a thank you

Important information

  • Spaces are limited (up to 12 people)
  • You must register if you want to take part -Take the survey on this page
  • If selected, we will email you an invitation
  • If you do not hear from us, you have not been selected this time




A safe and private space

We understand this is a sensitive topic.

  • You do not have to share anything personal
  • You can take part in a way that feels comfortable for you
  • You can skip questions or step away at any time

All feedback will be handled carefully.

  • Survey responses are anonymous
  • Nothing you share will identify you
  • Your feedback will only be used for this review

In focus groups, we will create a respectful space where people listen and do not judge.


  • Domestic Abuse Policy Review Survey

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected will be used to gather your feedback on our Domestic Abuse Policy and support services. If you choose to provide your contact details, we may also use this to get in touch about taking part in a focus group.An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 


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