Equality, Diversity and Inclusion at the heart of Citizen

🌍 What is Equality, Diversity & Inclusion (EDI)?

At Citizen, we’re committed to creating communities where everyone feels safe, valued and heard. We want to make sure that everyone who lives in our homes feels respected, valued and included. We want everyone to feel welcome, respected and treated fairly, no matter who they are or where they come from.

Equality means treating everyone fairly and making sure no one is left out or disadvantaged.

Diversity is about recognising and valuing the differences between us – such as age, culture, race, gender, disability, sexuality, or religion.

Inclusion means creating a community where those differences are welcomed, and everyone feels they belong.

We're working with the Housing Diversity Network (HDN) a national organisation that supports housing associations, like Citizen, to improve in this area. In September customers were invited to join a focus group to talk about what EDI means to them. It was a great session with lots of customers sharing stories and what EDI means to them.


HDN will be writing a report of recommendations to our Senior Leadership Team - so look out for updates on this page from December.

🏡 Why EDI matters in Social Housing

In social housing, EDI helps us:

  • Make sure homes and services are fair for everyone
  • Listen to people from all walks of life
  • Build stronger, safer and more connected communities
  • Understand what different people need to feel at home

We know that some voices are harder to hear and we’re working to change that.

📣 Your voice matters
Whether you speak up in person, over the phone, or through a printed survey, we are here to listen.

Together, we can make Citizen a place where everyone belongs

🌍 What is Equality, Diversity & Inclusion (EDI)?

At Citizen, we’re committed to creating communities where everyone feels safe, valued and heard. We want to make sure that everyone who lives in our homes feels respected, valued and included. We want everyone to feel welcome, respected and treated fairly, no matter who they are or where they come from.

Equality means treating everyone fairly and making sure no one is left out or disadvantaged.

Diversity is about recognising and valuing the differences between us – such as age, culture, race, gender, disability, sexuality, or religion.

Inclusion means creating a community where those differences are welcomed, and everyone feels they belong.

We're working with the Housing Diversity Network (HDN) a national organisation that supports housing associations, like Citizen, to improve in this area. In September customers were invited to join a focus group to talk about what EDI means to them. It was a great session with lots of customers sharing stories and what EDI means to them.


HDN will be writing a report of recommendations to our Senior Leadership Team - so look out for updates on this page from December.

🏡 Why EDI matters in Social Housing

In social housing, EDI helps us:

  • Make sure homes and services are fair for everyone
  • Listen to people from all walks of life
  • Build stronger, safer and more connected communities
  • Understand what different people need to feel at home

We know that some voices are harder to hear and we’re working to change that.

📣 Your voice matters
Whether you speak up in person, over the phone, or through a printed survey, we are here to listen.

Together, we can make Citizen a place where everyone belongs

  • CLOSED: This survey has concluded.

    Register for our in-person EDI focus group

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to invite you to the EDI focus group. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)