Improving How We Engage With Customers

At Citizen, we want you to feel comfortable sharing your views and helping to shape the services and communities that matter to you.

We know there can be different reasons why people don't get involved, and we want to understand what would make it easier for you.

Whether you've taken part in a focus group, event or survey before, or you've never joined in at all, we'd love to hear from you.

This short survey will help us learn:

  • what might make it difficult for you to take part
  • what support could make it easier
  • how you would prefer to share your views and experiences
  • what we can do to make customer engagement more accessible and inclusive

Your feedback will help us improve future opportunities and make sure more customers can have their say.

The survey won't take long to complete, and every response will help us make a difference.

👉 Complete the survey below and share your thoughts.

At Citizen, we want you to feel comfortable sharing your views and helping to shape the services and communities that matter to you.

We know there can be different reasons why people don't get involved, and we want to understand what would make it easier for you.

Whether you've taken part in a focus group, event or survey before, or you've never joined in at all, we'd love to hear from you.

This short survey will help us learn:

  • what might make it difficult for you to take part
  • what support could make it easier
  • how you would prefer to share your views and experiences
  • what we can do to make customer engagement more accessible and inclusive

Your feedback will help us improve future opportunities and make sure more customers can have their say.

The survey won't take long to complete, and every response will help us make a difference.

👉 Complete the survey below and share your thoughts.

  • Help Shape How You Get Involved

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to help us understand how we can improve customer engagement and make it easier for customers to get involved All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 


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