Customer Survey: Improving Your My Account Experience

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to o gather feedback on the Citizen Concierge Service . The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

What kind of support would you find most helpful?

(Select all that apply)

* required

Help with logging in

Help with checking my rent balance

Help with updating your personal details

Help with understanding what enquiries and repairs I can log in My Account

Help with all of the above

Other (please specify)

What’s the best way for us to support you?

(Select all that apply)

* required

Live online sessions (e.g. webinars)

Help videos and step-by-step guides

Drop-in sessions in your local area

In-person appointments at our office

Other (please specify)

When would be the best time for you to receive support?

(Please select all that apply)

* required

Online- Morning

Online-Afternoon

Online- Evenings

In person Morning

In Person Afternoon

In Person Evening

No preference – I’m flexible

Other (please specify)

Would you like to become a MyAccount Champion and support others in your community? We’ll provide full training to help you feel confident using MyAccount and guiding others through it.

* required

Yes, I’d like to know more

No, not at the moment

Maybe, please send me more information