'Sorry we missed you' card wording survey

We are reviewing the wording of our 'Sorry we missed you' cards. A ‘Sorry we missed you’ card is put through a customers letterbox when a customer has booked to have a repair completed but has not been at home when the engineer arrived. 

We want to ensure the customer understands that for all non emergency repairs the repair is cancelled and needs to be rearranged by the customer. For all emergency repairs we need the customer to call Citizen to rearrange the repair. (Please note Citizen will not cancel emergency repairs). Below is a picture of the current card, the following questions are about the suggested text, we would like to know if the wording is clear to our customers.