Customer Scrutiny Panel

Customer Scrutiny panel

The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds directly into our Customer Assurance Committee, ensuring that the work they do has a direct impact on how we improve our service delivery to customers.

Find out more about the role of a customer scrutiny panel member and take a look at the customer scrutiny panel recruitment pack in our information box on the right hand side.

Would you like to help us improve our services? Watch the video to hear from one of our panel member's.

Over the last 18 months the panel have completed eight Scrutiny reviews that have made over 117 recommendations.

Exciting Career Opportunity at Citizen!

Are you passionate about improving services in your community?

Citizen Housing is inviting applications for its Customer Scrutiny Panel; a group of residents who work closely with staff to ensure services meet high standards and reflect customer needs. Find out more about the role and how to apply: HERE

Role: Customer Scrutiny Panel member

Salary: £2,750 per annum

Closing date: Thursday 23rd October

Scrutiny review summaries

The review reports are very detailed. Below are summaries of each review that highlights the areas that were looked at the recommendations made and the impact or outcomes that was achieved.

To view the report please click on he title below: