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The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds directly into our Customer Assurance Committee, ensuring that the work they do has a direct impact on how we improve our service delivery to customers.
Over the last 18 months the panel have completed six Scrutiny reviews that have made 117 recommendations.
Scrutiny review summaries
The review reports are very detailed. Below are summaries of each review that highlights the areas that were looked at the recommendations made and the impact or outcomes that was achieved.
To view the report please click on he title or images below:
The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds directly into our Customer Assurance Committee, ensuring that the work they do has a direct impact on how we improve our service delivery to customers.
Over the last 18 months the panel have completed six Scrutiny reviews that have made 117 recommendations.
Scrutiny review summaries
The review reports are very detailed. Below are summaries of each review that highlights the areas that were looked at the recommendations made and the impact or outcomes that was achieved.
To view the report please click on he title or images below:
Understanding dissatisfaction levels of Shared owners
Scoping - 13 - 27 January 2025
Customer Scrutiny Panel is currently at this stage
The review will be scoped to identify what aspects of the service to review, information and data needed and how to engage with officers and customers.
The investigation
this is an upcoming stage for Customer Scrutiny Panel
Information gathering, interviewing and engaging
Bootcamp
this is an upcoming stage for Customer Scrutiny Panel
Reviewing the findings and making recommendations
Report
this is an upcoming stage for Customer Scrutiny Panel
Preparing the review report
Management response
this is an upcoming stage for Customer Scrutiny Panel
Discussing the findings and recommendations with management. Seeing commitment to the delivery and timescale.
Custoemr Assurance committee
this is an upcoming stage for Customer Scrutiny Panel
Report and recommendations discussed at Customer Assurance Committee
Board
this is an upcoming stage for Customer Scrutiny Panel
