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The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds directly into our Customer Assurance Committee, ensuring that the work they do has a direct impact on how we improve our service delivery to customers.
Would you like to help us improve our services? Watch the video to hear from one of our panel member's.
Over the last 18 months the panel have completed four Scrutiny reviews that have made 101 recommendations to make improvements in:
Lettable standards
Antisocial behaviour reporting
Damp and mould reporting
Communications complaints
Communal cleaning standards.
Summary reports are currently being produced and will be made available as soon as possible.
Customer Scrutiny panel
The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds directly into our Customer Assurance Committee, ensuring that the work they do has a direct impact on how we improve our service delivery to customers.
