Customer Scrutiny Panel
The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds directly into our Customer Assurance Committee, ensuring that the work they do has a direct impact on how we improve our service delivery to customers.
Find out more about the role of a customer scrutiny panel member and take a look at the customer scrutiny panel recruitment pack in our information box on the right hand side.
Would you like to help us improve our services? Watch the video to hear from one of our panel member's.
Since coming together the panel have completed eight Scrutiny reviews that have made over 117 recommendations.
Scrutiny review summaries
The review reports are very detailed. Below are summaries of each review that highlights the areas that were looked at the recommendations made and the impact or outcomes that was achieved.
To view the report please click on he title below:
| 1 | 2022 | Relet standards | |
| 2 | 2023 | Reporting Damp and Mould | |
| 3 | 2023 | Antisocial behaviour | |
| 4 | 2024 | Communications in complaints | |
| 5 | 2024 | Communal cleaning standards | |
| 6 | 2024 | Effectiveness of scrutiny reviews | |
| 7 | 2025 | Satisfaction levels of shared owners | |
| 8 9 10 | 2025 2025 2025 | Speed of repairs Speed of Re-Let Process (in progress) Customer Engagement (Begins October) | |
