Customer Scrutiny Panel

Customer Scrutiny panel

The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds directly into our Customer Assurance Committee, ensuring that the work they do has a direct impact on how we improve our service delivery to customers.

Find out more about the role of a customer scrutiny panel member and take a look at the customer scrutiny panel recruitment pack.

Would you like to help us improve our services? Watch the video to hear from one of our panel member's.

Over the last 18 months the panel have completed six Scrutiny reviews that have made 117 recommendations.

Scrutiny review summaries

The review reports are very detailed. Below are summaries of each review that highlights the areas that were looked at the recommendations made and the impact or outcomes that was achieved.

To view the report please click on he title or images below:

Customer Scrutiny Review of Relet standards

Customer Scrutiny Review of Antisocial behaviour


Customer Scrutiny Review of
Communications in complaints




Customer Scrutiny Review if Reporting Damp and mould


Customer Scrutiny panel

The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds directly into our Customer Assurance Committee, ensuring that the work they do has a direct impact on how we improve our service delivery to customers.

Find out more about the role of a customer scrutiny panel member and take a look at the customer scrutiny panel recruitment pack.

Would you like to help us improve our services? Watch the video to hear from one of our panel member's.

Over the last 18 months the panel have completed six Scrutiny reviews that have made 117 recommendations.

Scrutiny review summaries

The review reports are very detailed. Below are summaries of each review that highlights the areas that were looked at the recommendations made and the impact or outcomes that was achieved.

To view the report please click on he title or images below:

Customer Scrutiny Review of Relet standards

Customer Scrutiny Review of Antisocial behaviour


Customer Scrutiny Review of
Communications in complaints




Customer Scrutiny Review if Reporting Damp and mould


  • Repairs survey - for operatives

    Our Customer Scrutiny Panel have created a survey to help us understand your experiences of our repairs process.

    Complete the short survey below. It won’t take long and will help us to understand how we can improve our repairs services.

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

    Take Survey

  • Register for our in-person repairs focus group

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to invite you to the repairs focus group which will be hosted by our Customer Scrutiny Panel. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

    Take Survey