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Tell us what you think about our Customer Scrutiny processes

We've created a survey to help us understand what you think about our Customer Scrutiny Panel processes.

Complete the short survey below. It won’t take long and will help us to understand how we can improve our processes to better serve the panel in the future.

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to invite you to the repairs focus group which will be hosted by our Customer Scrutiny Panel. The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)

Scoping

Thinking about the scoping element of the process. We currently have 2-4 sessions. Tell us your thoughts on the following:

Engagement activity

We currently reach out to customers/staff for feedback via surveys or focus groups. Some of this has taken place online and face to face. Tell us your thoughts on the following:

Information gathering

This element of the process is where the Customer Engagement Team support you with gathering information from the relevant business areas and where we arrange a meeting for you with relevant business area. Please tell us your thoughts below: