Tenancy Management Check Letter

🗣️ Your Feedback, Our Changes

We listened to what customers told us about our Tenancy Management Check letter and made some changes to make it clearer and easier to understand.

💬 You Said: The letter could be easier to understand.

✅ We Did:

We changed some of the wording to make the letter clearer and simpler to read.

💬 You Said: It wasn't clear what information you might ask me to update.

✅ We Did:

We added more information to explain the details we may check and update during the visit, not just vulnerability information.

💬 You Said: Bullet points would make the letter easier to read.

✅ We Did:

We added bullet points to help break up the information and make the letter quicker to read.

💬 You Said: I wasn't sure why photos might be taken during the visit.

✅ We Did:

We explained when photos may be taken and why they might be needed.

💬 You Said: The letter could feel more friendly and reassuring.

✅ We Did:

We updated the tone of the letter to make it feel more welcoming and to explain that the visit is there to support you.

🌟 The Difference Your Feedback Made

Because of your feedback, our new Tenancy Mangement Letter letter is:

  • Easier to read
  • Clearer about what the visit involves
  • More friendly and supportive
  • Better at explaining what customers can expect

Thank you to everyone who shared their views. Your feedback helps us improve our services and make things better for all customers.



🗣️ Your Feedback, Our Changes

We listened to what customers told us about our Tenancy Management Check letter and made some changes to make it clearer and easier to understand.

💬 You Said: The letter could be easier to understand.

✅ We Did:

We changed some of the wording to make the letter clearer and simpler to read.

💬 You Said: It wasn't clear what information you might ask me to update.

✅ We Did:

We added more information to explain the details we may check and update during the visit, not just vulnerability information.

💬 You Said: Bullet points would make the letter easier to read.

✅ We Did:

We added bullet points to help break up the information and make the letter quicker to read.

💬 You Said: I wasn't sure why photos might be taken during the visit.

✅ We Did:

We explained when photos may be taken and why they might be needed.

💬 You Said: The letter could feel more friendly and reassuring.

✅ We Did:

We updated the tone of the letter to make it feel more welcoming and to explain that the visit is there to support you.

🌟 The Difference Your Feedback Made

Because of your feedback, our new Tenancy Mangement Letter letter is:

  • Easier to read
  • Clearer about what the visit involves
  • More friendly and supportive
  • Better at explaining what customers can expect

Thank you to everyone who shared their views. Your feedback helps us improve our services and make things better for all customers.



  • CLOSED: This survey has concluded.

    Tenancy Management Check Appointments survey

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to review the process of booking and changing Tenancy Management Check appointments. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more. 

  • CLOSED: This survey has concluded.

    Tenancy Management Check Appointments

    This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to review the process of booking and changing Tenancy Management Check appointments. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.