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We have been conducting Tenancy Management Checks (TMC's) to all customers for over 12 months. Appointments are created by Neighbourhoods and sent out to customers in writing and by SMS.
As part of a Tenancy Management Check, a Neighbourhood Officer arranges to visit a customer in their home to talk about their property, their household and their neighbourhood. The visit helps us to get to know our customers and to make sure any information we hold is accurate and up to date. We may be able to offer support and advice to help a customer manage their tenancy and any other issues.
We are surveying customers who have recently had a Tenancy Management Check, to ask about the appointment booking and visit process. We'd like your feedback to understand what went well and also to identify any future improvements.
Please complete the survey below.
Here's the good part... 🎉✨ Complete our survey and be entered into our May prize draw to win a £50 voucher.
We have been conducting Tenancy Management Checks (TMC's) to all customers for over 12 months. Appointments are created by Neighbourhoods and sent out to customers in writing and by SMS.
As part of a Tenancy Management Check, a Neighbourhood Officer arranges to visit a customer in their home to talk about their property, their household and their neighbourhood. The visit helps us to get to know our customers and to make sure any information we hold is accurate and up to date. We may be able to offer support and advice to help a customer manage their tenancy and any other issues.
We are surveying customers who have recently had a Tenancy Management Check, to ask about the appointment booking and visit process. We'd like your feedback to understand what went well and also to identify any future improvements.
Please complete the survey below.
Here's the good part... 🎉✨ Complete our survey and be entered into our May prize draw to win a £50 voucher.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to review the process of booking and changing Tenancy Management Check appointments. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to review the process of booking and changing Tenancy Management Check appointments. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
