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We have been conducting Tenancy Management Checks (TMC's) to all customers for over 12 months. Appointments are created by Neighbourhoods and sent out to customers in writing and by SMS.
As part of a Tenancy Management Check, a Neighbourhood Officer arranges to visit a customer in their home to talk about their property, their household and their neighbourhood. The visit helps us to get to know our customers and to make sure any information we hold is accurate and up to date. We may be able to offer support and advice to help a customer manage their tenancy and any other issues.
We are surveying customers who have recently had a Tenancy Management Check, to ask about the appointment booking and visit process. We'd like your feedback to understand what went well and also to identify any future improvements.
📨 Tenancy Management Check Visit Letter – Get Involved
We have made changes to this letter to make it clearer and easier to understand. We are sharing both the original letter and the updated letter and would like to hear your thoughts on the changes. Your feedback will help us improve how we communicate with customers.
We send a Tenancy Management Check (TMC) visit letter to let customers know when a Neighbourhood Officer will be visiting their home.
The letter explains:
What the visit is for
What will happen during the visit
What customers can do before the appointment
Please take a look at both letters and share your views on the changes.
🗂️ Read Both Letters and Share Your Views
We have shared:
The original Tenancy Management Check letter
The updated Tenancy Management Check letter
We are asking customers to:
Read both letters
Look at what is the same and what is different
Tell us what you think about the changes
Complete the Survey below
Your views help us make sure our letters are clear and easy to understand.
✅ What Has Changed in the Letter?
The updated Tenancy Management Check letter:
Uses simpler and clearer words
Explains why we are visiting more clearly
Tells customers what will happen during the visit
Asks customers to check their details online before the visit, if they can
Explains why we ask for information, like contact details and support needs
Focuses more on support, not just checks
Clearly explains how to change the appointment
Encourages customers to tell us about any extra needs or adjustments
Take the suvey below ⬇️
We have been conducting Tenancy Management Checks (TMC's) to all customers for over 12 months. Appointments are created by Neighbourhoods and sent out to customers in writing and by SMS.
As part of a Tenancy Management Check, a Neighbourhood Officer arranges to visit a customer in their home to talk about their property, their household and their neighbourhood. The visit helps us to get to know our customers and to make sure any information we hold is accurate and up to date. We may be able to offer support and advice to help a customer manage their tenancy and any other issues.
We are surveying customers who have recently had a Tenancy Management Check, to ask about the appointment booking and visit process. We'd like your feedback to understand what went well and also to identify any future improvements.
📨 Tenancy Management Check Visit Letter – Get Involved
We have made changes to this letter to make it clearer and easier to understand. We are sharing both the original letter and the updated letter and would like to hear your thoughts on the changes. Your feedback will help us improve how we communicate with customers.
We send a Tenancy Management Check (TMC) visit letter to let customers know when a Neighbourhood Officer will be visiting their home.
The letter explains:
What the visit is for
What will happen during the visit
What customers can do before the appointment
Please take a look at both letters and share your views on the changes.
🗂️ Read Both Letters and Share Your Views
We have shared:
The original Tenancy Management Check letter
The updated Tenancy Management Check letter
We are asking customers to:
Read both letters
Look at what is the same and what is different
Tell us what you think about the changes
Complete the Survey below
Your views help us make sure our letters are clear and easy to understand.
✅ What Has Changed in the Letter?
The updated Tenancy Management Check letter:
Uses simpler and clearer words
Explains why we are visiting more clearly
Tells customers what will happen during the visit
Asks customers to check their details online before the visit, if they can
Explains why we ask for information, like contact details and support needs
Focuses more on support, not just checks
Clearly explains how to change the appointment
Encourages customers to tell us about any extra needs or adjustments
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to help gain feedback for the update tenancy mangagement check letter All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to review the process of booking and changing Tenancy Management Check appointments. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to review the process of booking and changing Tenancy Management Check appointments. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
