Tenancy Management Check Appointments

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to review the process of booking and changing Tenancy Management Check appointments. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.

We would appreciate your feedback on your recent experience of booking your Tenancy Management Check appointment. Your answers will help us improve our processes for all of our customers.

Before your appointment we sent you information about your Tenancy Management Check. Was the information clear?

* required

Yes

Somewhat

Were you satisfied with the original date and time of your Tenancy Management Check appointment?

* required

Yes, I kept the appointment

No, I had to rearrange

If you needed to, how easy was it to make changes to your appointment?

* required

Easy

Neutral

Difficult

I did not need to change or cancel my appointment

Which of the following methods did you use to change your appointment?

* required

My Account

Calling the Customer Experience Centre

Contacting my Neighbourhood Officer directly

I did not need to change my appointment

Other (please specify)

Did you receive a reminder of your appointment?

* required

Yes

I can't remember

Were you satisfied with the timing and frequency of the reminders for your Tenancy Management check?

* required

Yes

Other (please specify)

How would you prefer to receive appointment details?

* required

Text message

Phone call

My Account Notification

Other (please specify)

Do you feel you received enough notice of your appointment?

* required

Yes

How would you rate your overall experience with receiving and managing your Tenancy Management Check appointment?

* required

Excellent

Good

Neutral

Poor

Very poor

10.

Do you have any other comments or suggestions about the process of arranging your Tenancy Management Check appointment?

11.

Would you like to take part in a future focus group about this topic?

Yes

12.

If you would like to be entered in to our May prize draw to win a £50 voucher, please provide your email address.

Your details will only be used by the Engagement team to contact you about our prize draw.