Skip to content
project banner

Tenancy Management Check Letters – We’d Like Your Feedback

This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used to help gain feedback for the update tenancy mangagement check letter  All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)(External link) Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.  

We have made some changes to our Tenancy Management Check letter!

In this document, you will see the new proposed letter at the top. The original letter we sent before is shown underneath. Please read both letters and compare them.

Click here to views letters Tenancy Management Check letter

After reading the letters, please answer the questions below. Your feedback will help us check if the new letter is clear, helpful and easy to understand.

1.  

How clear was the amended letter in explaining the Tenancy Management Check appointment?

* required
2.  

Did the letter clearly explain what would happen during the appointment and why it is needed?

* required
3.  

How appropriate was the tone of the letter?

* required
4.  

How clear was the “before the visit” section in explaining what was required from you and why this was needed?

* required
5.  

After reading the letter, how confident did you feel about attending or rearranging the appointment if needed?

* required

Maximum 5,000 characters

0/5,000