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Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Websites are home to a broad range of useful information. We are working on our website to make it as user friendly and customer focussed as possible. A place where people can access information and services easily at any time. One thing that customers asked for more of was website forms. People told us that they would like to use forms to request services or to tell us about changes.
Click on the Newsfeed below to hear your voice and our action
Websites are home to a broad range of useful information. We are working on our website to make it as user friendly and customer focussed as possible. A place where people can access information and services easily at any time. One thing that customers asked for more of was website forms. People told us that they would like to use forms to request services or to tell us about changes.
Click on the Newsfeed below to hear your voice and our action
You told us that you would like to have more application forms accessible on the Citizen website for example apllyign to have a pet or to make an alteration. You didn't want to have to call the Customer experience centre and then have to wither wait for a form in the post or receive an email that was difficult to fill in in a word version. We asked a group of our customers to read through some new information and website forms that were due to be added to our website. You also wanted the forms and information to be jargon free.
We asked a group of our customers to read through the upcoming application forms and provide us with valuable feedback. We are incorporating these suggestions before launching the forms on our website.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
