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Residents in high-rise buildings now have more say in how their building is kept safe, and can raise building safety concerns to Citizen who have a duty to listen.
To help us do this, we will be creating Building Safety Customer Agreements. These will include details such as:
Our responsibilities as your landlord.
How you would like to be communicated with regarding building and fire safety.
What you need to do in the event of a fire.
How you can make a complaint or report your concerns.
We need your views and feedback to help us develop these agreements.
As a thank you for completing our survey, you can choose to be entered in to the prize draw to win one of the following prizes:
1st Prize - £100 Voucher
2nd Prize - £50 Voucher
3rd Prize - £25 Voucher
The survey will close end of September. Prize draw winners will be notified the in October 2024
Residents in high-rise buildings now have more say in how their building is kept safe, and can raise building safety concerns to Citizen who have a duty to listen.
To help us do this, we will be creating Building Safety Customer Agreements. These will include details such as:
Our responsibilities as your landlord.
How you would like to be communicated with regarding building and fire safety.
What you need to do in the event of a fire.
How you can make a complaint or report your concerns.
We need your views and feedback to help us develop these agreements.
As a thank you for completing our survey, you can choose to be entered in to the prize draw to win one of the following prizes:
1st Prize - £100 Voucher
2nd Prize - £50 Voucher
3rd Prize - £25 Voucher
The survey will close end of September. Prize draw winners will be notified the in October 2024
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our websitewhere you can read our Customer Feedback Policy and provide us with your feedback.
