High-Rise & High Risk Building Safety
Residents in high-rise buildings now have more say in how their building is kept safe, and can raise building safety concerns to Citizen who have a duty to listen.
To help us do this, we will be creating Building Safety Customer Agreements. These will include details such as:
- Our responsibilities as your landlord.
- How you would like to be communicated with regarding building and fire safety.
- What you need to do in the event of a fire.
- How you can make a complaint or report your concerns.
We need your views and feedback to help us develop these agreements.
As a thank you for completing our survey, you can choose to be entered in to the prize draw to win one of the following prizes:
1st Prize - £100 Voucher
2nd Prize - £50 Voucher
3rd Prize - £25 Voucher
The survey will close end of September. Prize draw winners will be notified the in October 2024
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Do you live in Cleveland or Clydesdale Tower - Have you taken our Building Safety Survey as yet?
Safety in your building
We are committed to doing everything we can to protect you and your home from the risk of fire. To help us to do this we will be creating Building Safety Customer Agreements. These agreements will contain information about the building you live in and include details such as:
- our responsibilities as your landlord.
- how you would like to be communicated with regarding building and fire safety.
- what you need to do in the event of a fire.
- how you can make a complaint or report your concerns.
We need your views and feedback to help us develop these agreements. We would love you to spare a couple of minutes to fill out a survey.
Please either scan the QR code or use the link below.
https://911h7yqoefe.typeform.com/BuildingSafety
Completing the survey, will help us find out what the best engagement options are for your building and give you the opportunity to share any suggestions you may have.
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High-Rise Living Forum
In early 2023, we started the process of inviting the residents of our high-rise buildings to be a part of our new High-Rise Living Forum.
The purpose of forming this group is for us to further understand and consider Building Safety and the wider context of high-rise living, from the perspective of customers living in high-rise buildings.
We received a great response from customers who wished to join the Forum and we were able to confirm 13 members for our first online meeting; which took place in May.
On June 29, we held our second High-Rise Living Forum meeting online via Microsoft Teams.
The input so far has been fantastic!
The members have expressed some of the issues that matter to them the most, such as:
- Fire safety, precautions and evacuation
- Noise
- Leaseholder issues
- Leaks
- Future planned repairs
- Cleaning
- Smoking / Marijuana / Drug selling
- Dogs in flats
- Deliveries being left in communal areas – fire risks
- Balcony evacuation
- Welfare of people
Over the next 10 months (one meeting per month), we look forward to sharing information, addressing issues and gathering invaluable feedback from our members. All as part of our commitment to hearing your voice with all matters relating to high-rise building and fire safety.
Together, we are on a journey to doing whatever we can to help our customers feel safe in their homes.
Stay tuned for more updates!
If you have any concerns about the safety of your building, please give our contact centre a call, 0300 790 6555 one of our trained advisors will be able to help you.
