Home ownership Group

We would like our home owners to help us improve the services we provide. This is a dedicated area for those customers who are shared owners or leaseholders.

After a great response from our home ownership customers we have now closed the registration for the group and would like to thank everyone who registered.

Tuesday 11th February was our first group meeting for 2025 and 7 homeowners randomly picked joined the group. Everyone introduced themselves with a little back ground information and we discussed our related topic below.

  1. Customer Experience
  2. Website development
  3. Responsibilities

We hope to make this page an immersion of constant information and ideas. We’d really like you to have registered to be able to keep up to date with latest developments and contributions.

We are always happy to hear from you about what matters to you the most. If you have a topic that you would like to talk about then please e-mail us on engagement@citizenhousing.org.uk

We would like our home owners to help us improve the services we provide. This is a dedicated area for those customers who are shared owners or leaseholders.

After a great response from our home ownership customers we have now closed the registration for the group and would like to thank everyone who registered.

Tuesday 11th February was our first group meeting for 2025 and 7 homeowners randomly picked joined the group. Everyone introduced themselves with a little back ground information and we discussed our related topic below.

  1. Customer Experience
  2. Website development
  3. Responsibilities

We hope to make this page an immersion of constant information and ideas. We’d really like you to have registered to be able to keep up to date with latest developments and contributions.

We are always happy to hear from you about what matters to you the most. If you have a topic that you would like to talk about then please e-mail us on engagement@citizenhousing.org.uk

Is there something you'd like to know?

Have a Question? 

Send it to us and we'll get it to the right department to answer. If we have several of the same then we'll put it on our FAQ.

You need to be signed in to add your question.

  • what alterations can be done for disabled leaseholders to access their 1st floor maisonettes with external stairs to the front door please

    S.Bates123 asked about 1 month ago

    Thank you for contacting us with your query.  As we would need further information from you in regards to your question and rather than going back and fourth messaging, it would be better to have a conversation with our leaseholder team. you can either call them on 0300 790 6555 and ask for the leasehold team or email them on leasehold.team@citizenhousing.org.uk.  if you do decide to email please remember to include you name, address, and up to date contact number so they can call you. Sorry I'm unable to answer the question immediately for you  We do also have a leaseholder handbook which is available on the home ownership page if you would like to refer to this in due cause. 

    Many thanks 

    Engagement