Home ownership Group

We would like our home owners to help us improve the services we provide.

With this in mind we have created this dedicated page where home owners, leaseholders and shared ownership customers can share, comment and connect with each other through our:

Home Ownership Group - We will organise group discussions via Teams to gather information, ideas, suggestions and feedback from you. These meetings will have a topic already agreed from previous meeting by customers and we will invite you to join. If the subject matter doesn't interest you don't worry.

If this is something you would like to get involved with then click the link below and become a member.

News Feed - we'll update you here on what's happening.

Question section - Here you can post a question and we'll try to answer it, pop it in there if we can't then we'll find out who can and connect you together.

Forum - Make suggestions, leave a comment, chat to other home owners.


It's been a busy year for Citizen and after our meeting in February you gave great feedback and a lot for citizen to think about.

Following the feedback given, we have listened to you and we've made changes. Which we'd love to share with you on:

🗓️ Date: Tuesday 18th November 2025

📍 Location: Online via Teams

⏰ Time: 18:00 - 19:00 - but we won’t cut things short if there’s more to share. We want to hear from you!

👉 Reserve your spot today

Let Us Know You're Coming!

We’d love to see you there — just pop your details in using the link below to save your spot.

To keep things focused, we’re capping the session at 15 people. If it fills up, it’ll be first come, first served — so be quick!

👉 Thank you to everyone that have registered for the Teams meeting, registration is now closed and we will be emailing all who have joined.

Citizen have also gathered feedback through our Tenancy Satisfaction Measures ( TSMs) These TSMs were introduced by the Regulator of Social Housing to measure how well social landlords like Citizen are delivering services. They tell us what you, our customers think about the services that we provide to all. If you would like to see the results then click on the link Tenancy Satisfaction Measures opposite.

We hope to make this page an immersion of constant information and ideas. We’d really like you to have registered to be able to keep up to date with latest developments and contributions.

We are always happy to hear from you about what matters to you the most. If you have a topic that you would like to talk about then please e-mail us on engagement@citizenhousing.org.uk

Thank you

This is a dedicated area for those customers who are shared owners or leaseholders.

We would like our home owners to help us improve the services we provide.

With this in mind we have created this dedicated page where home owners, leaseholders and shared ownership customers can share, comment and connect with each other through our:

Home Ownership Group - We will organise group discussions via Teams to gather information, ideas, suggestions and feedback from you. These meetings will have a topic already agreed from previous meeting by customers and we will invite you to join. If the subject matter doesn't interest you don't worry.

If this is something you would like to get involved with then click the link below and become a member.

News Feed - we'll update you here on what's happening.

Question section - Here you can post a question and we'll try to answer it, pop it in there if we can't then we'll find out who can and connect you together.

Forum - Make suggestions, leave a comment, chat to other home owners.


It's been a busy year for Citizen and after our meeting in February you gave great feedback and a lot for citizen to think about.

Following the feedback given, we have listened to you and we've made changes. Which we'd love to share with you on:

🗓️ Date: Tuesday 18th November 2025

📍 Location: Online via Teams

⏰ Time: 18:00 - 19:00 - but we won’t cut things short if there’s more to share. We want to hear from you!

👉 Reserve your spot today

Let Us Know You're Coming!

We’d love to see you there — just pop your details in using the link below to save your spot.

To keep things focused, we’re capping the session at 15 people. If it fills up, it’ll be first come, first served — so be quick!

👉 Thank you to everyone that have registered for the Teams meeting, registration is now closed and we will be emailing all who have joined.

Citizen have also gathered feedback through our Tenancy Satisfaction Measures ( TSMs) These TSMs were introduced by the Regulator of Social Housing to measure how well social landlords like Citizen are delivering services. They tell us what you, our customers think about the services that we provide to all. If you would like to see the results then click on the link Tenancy Satisfaction Measures opposite.

We hope to make this page an immersion of constant information and ideas. We’d really like you to have registered to be able to keep up to date with latest developments and contributions.

We are always happy to hear from you about what matters to you the most. If you have a topic that you would like to talk about then please e-mail us on engagement@citizenhousing.org.uk

Thank you

This is a dedicated area for those customers who are shared owners or leaseholders.

Is there something you'd like to know?

Have a Question? 

Send it to us and we'll get it to the right department to answer. If we have several of the same then we'll put it on our FAQ.

You need to be signed in to add your question.

  • what alterations can be done for disabled leaseholders to access their 1st floor maisonettes with external stairs to the front door please

    S.Bates123 asked 6 months ago

    Thank you for contacting us with your query.  As we would need further information from you in regards to your question and rather than going back and fourth messaging, it would be better to have a conversation with our leaseholder team. you can either call them on 0300 790 6555 and ask for the leasehold team or email them on leasehold.team@citizenhousing.org.uk.  if you do decide to email please remember to include you name, address, and up to date contact number so they can call you. Sorry I'm unable to answer the question immediately for you  We do also have a leaseholder handbook which is available on the home ownership page if you would like to refer to this in due cause. 

    Many thanks 

    Engagement