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We know we’ve asked customers for feedback on My Account before, and this time we want to build on what we’ve already heard.
We’re taking a more targeted approach by speaking to different groups of customers based on how they currently use My Account – from regular users to those who have registered but rarely use it, as well as customers who don’t use it at all.
Our aim is to make sure all of our customers can get what they need from My Account as easily and confidently as possible. Rather than asking everyone the same questions, we want to understand what works well for different customers, what gets in the way and what would make the online experience more useful.
We know we’ve asked customers for feedback on My Account before, and this time we want to build on what we’ve already heard.
We’re taking a more targeted approach by speaking to different groups of customers based on how they currently use My Account – from regular users to those who have registered but rarely use it, as well as customers who don’t use it at all.
Our aim is to make sure all of our customers can get what they need from My Account as easily and confidently as possible. Rather than asking everyone the same questions, we want to understand what works well for different customers, what gets in the way and what would make the online experience more useful.
This survey is being carried out by Citizen in accordance with the UK GDPR and the Data Protection Act 2018. Citizen is the data controller. The information collected will help us understand the experiences of customers who use My Account and those who do not.The data processor is Bang the Table. Information is stored on servers in the United Kingdom and Bang the Table gives an undertaking never to disclose the survey questions or your responses to others without permission. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)
This survey is being carried out by Citizen, in line with the UK GDPR Data Protection Act 2018. The data controller is Citizen. The information collected in this survey will be used by Citizen to contact customers who would like to take part in a My Account focus group. All information produced will be anonymised. An external data processor stores your personal data on servers on servers in the United Kingdom and they give an undertaking never to disclose the survey questions or your responses to others without permission. By completing this survey you are agreeing to our privacy terms and conditions. More information on how we handle personal information and your rights under the Data Protection legislation can be found in our privacy notice Citizen | Privacy (citizenhousing.org.uk)(External link)Please click on "How we use your information and the Housing Customers Privacy Notice' to find out more.
Citizen values all feedback about our services and see this as an opportunity to learn, adapt and improve, so that our customers can have confidence in us to deliver a quality standard of service.
If you would like to share your views, and give us a comment, compliment or complaint visit our website(External link)(External link)where you can read our Customer Feedback Policy and provide us with your feedback.
