Related Projects

Unreasonably Persistent Contact Policy

Thank you to those customers who gave us their feedback about the ‘Unreasonably Persistent Contact’ policy.

We have reviewed your feedback and have updated a new draft version of the...

Flooring Choices

We're replacing the flooring in the communal areas of all five blocks within White Street.

This includes; the whole of the ground floor, the staircase and the landing areas on...

Facebook Live

Customer engagement Facebook Live

On 29 January 2025, Vicki and Kate from the Engagement team had the exciting opportunity to connect with you all! During the session, they shared what...

Visiting you in your home

There are times when we need to visit your home, such as for your annual gas safety check or a tenancy management check.

We try to give you plenty of...

Local Events

Take a look at our upcoming events to see when we’ll be in your local area, as well as any other events you could get involved in. We’ll keep you...

Spring Holidays

Any plans for the Spring holidays?

Visit these local websites to find out what's happening in your area:

Birmingham(External link)
Coventry(External link)
Herefordshire(External link)
Nuneaton and Bedworth...

Join our new customer experience group

💡 About the Customer Experience Group

By joining the Customer Experience Group, you’ll be part of something meaningful.

This group brings together customers who want to help shape the services...

Customer Scrutiny Annual Report 2023-2024

Read our Customer Scrutiny Annual Report 2023-2024.

Find out more about the recommendations our Customer Scrutiny Panel have made and the impact the changes have had on our services.

Engagement methods

At Citizen we believe in giving our customers the opportunity to have their voices heard. To enable your voices to be heard and for you to have your say about...

Training

We want to support you to be able to share feedback to improve services. We can support and arrange training to give you the opportunity to learn new skills, meet...

Customer Re-let Group: Members Page

✨Welcome to the Customer Re-let Group✨

Thank you for being part of this group. Your ideas and feedback will help us improve homes for future customers.

This is a pilot...

Citizen Youth panel 🎙️🚒

Join Citizen’s Youth Panel: Shape Your Future with Us!😎😎😎

❓Why Youth Engagement Matters

Young people bring energy, creativity, and fresh perspectives to our communities. Engaging isn’t just about providing...

Citizen Customer Annual Report 2025

📣 Citizen Customer Annual Report: Your Voice, Our Progress

Every year, we publish the Citizen Customer Annual Report to keep you informed about how we’re doing. The report shares what...

Our Chatbot Has a Name- and its now LIVE!!!!!

Our Chatbot Has a Name and its now LIVE!!!

We’ve got some exciting news to share…

The name for our new chatbot has been chosen – and you helped us...

Estates Services

Your Neighbourhood Matters!

Help Shape Our Estate Services 🏡

We know that your neighbourhood is important to you—it’s where you live, connect, and build your life.

At Citizen, we believe...

Citizen Local Fund

Citizen Local Fund: First Round Completed 🏡 What’s Next for Our Projects?

The Citizen Local Fund is now closed for applications. The next round of funding will open on15th September...

Improved Video Call Repairs: Faster, Easier Service

Making Repairs Easier with Video Calls 📱💬

We’ve been working hard to make it quicker and easier for you to get repairs sorted, and we need your help to make...

Treasure Hunt 🏴‍☠️

Welcome to the Citizen Together Hub Treasure Hunt!

Are you ready to embark on an exciting adventure? At the Citizen Together Hub, we’re thrilled to invite you, our valued Citizen...

Citizen Together Newsletters

😎Customer Together Engagement Newsletters😎

As a registered member of our engaged customer group, you'll have access to our quarterly newsletter updates, which will be sent via email to all engaged...

Feedback For Our Focus Groups

Thank you for participating in our focus group. Your feedback is valuable and will help us shape and improve future groups. If you could please take a few minutes to...

Coventry HAF - offering free food and activities this summer

HAF Holiday Activities are free for children who receive Benefit-Related Free School Meals.

Each child can book up to 16 sessions this Summer.

A maximum of one experience can be...

Citizen Anti-Social Behaviour (ASB) Policy Review

We’re committed to working with our partners to reduce anti-social Behaviour (ASB), but we need your help.

We are reviewing our Anti-Social Behaviour (ASB) policy and would like your feedback...

Improving Phone Access for Our Customers 📞

We know it’s important for you to be able to reach us quickly by phone. That’s why we monitor how fast we answer calls and compare our performance to other...

New Build Customer project.

We need your feedback, so we can improve are services for our new build customers now and in the future.

Review of Customer feedback

We are currently looking at the...

Customer Connect

💬 What Is the Customer Connect Group?

The Customer Connect Group is all about how you connect with us. By joining, you’ll help us improve the ways we communicate and...

New website project

Our brand new website project is now underway. We asked for your input to help us to shape the content - our goal is to create a website that better...

Community Events 🏘️

👋 We Want to Hear from You!

You’ve told us you’d like to see us in your communities more often – and we’re listening! We’d love your feedback on the...

Caretaker trial survey - Stoke Aldermoor

Since January, as part of a 3-month trial, a caretaker has been working on your estate in Stoke Aldermoor.

Their mission? To keep the areas around your blocks clean and...

My Account

Do you use My Account? Even if you don't use it, we would love to get your feedback.

What do you like and don't like about it? Tell us your...

Neighbourhood & Community Spaces Feedback Survey

We’d really love to hear your thoughts on your neighbourhood and what could make it better! 🏘️ Your opinions matter because you know your community better than anyone, and together...

Tenancy Management Check Appointments

We have been conducting Tenancy Management Checks (TMC's) to all customers for over 12 months. Appointments are created by Neighbourhoods and sent out to customers in writing and by SMS.

...

📸 Be part of the story. Share your moments with us!

Real people. Real homes. Real community.

Be Part of the Citizen Story

At Citizen, we know it’s the little everyday moments that turn a house into a home. That’s why...

Customer Re-let Group

Are you passionate about making a difference in your community?

Do you have a keen eye for detail and a desire to see everyone have access to a good quality...

Lettings Policy Review

Help Shape Citizen’s Lettings Policy

We’re reviewing our Lettings Policy and we want you to get involved.

This policy sets the rules for how we offer homes to people...

A Scrutiny Review - Speed of Re-let Process

Welcome to our ninth review, Speed of Re-Let Process

The Scrutiny Panel selected the speed of the re-let process as a key area for review following on from a joint...

Customer Scrutiny Panel

Customer Scrutiny panel

The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds...

Shape Our Customer Charter - Your Input Matters

Thanks to your valuable input, our Customer Charter is nearly ready – and we couldn't have done it without you!

Before we launch it more widely, we’d love you to...

Awarded Projects by The Citizen Local Fund

About the Citizen Local Fund: Awarded Projects

Welcome to the Citizen Local Fund – Awarded Projects page! Here, you’ll find a collection of community-driven initiatives that have been awarded funding...

Cleaning specifications feedback

During the summer our Scrutiny Panel carried out a review on cleaning and grounds maintenance where 23 recommendations were made. One recommendation was to gather feedback from our customers about...