Related Projects

My Account

Do you use My Account? Even if you don't use it, we would love to get your feedback.

What do you like and don't like about it? Tell us your...

Unreasonably Persistent Contact Policy

Thank you to those customers who gave us their feedback about the ‘Unreasonably Persistent Contact’ policy.

We have reviewed your feedback and have updated a new draft version of the...

Flooring Choices

We're replacing the flooring in the communal areas of all five blocks within White Street.

This includes; the whole of the ground floor, the staircase and the landing areas on...

Facebook Live

🚨 Did you miss our Facebook Live session? 🚨

On January 29th, Vicki and Kate from the Engagement team had the exciting opportunity to connect with you all! During the...

Visiting you in your home

There are times when we need to visit your home, such as for your annual gas safety check or a tenancy management check.

We try to give you plenty of...

New Build Customer project.

We need your feedback, so we can improve are services for our new build customers now and in the future.

Review of Customer feedback

We are currently looking at the...

Improving Phone Access for Our Customers 📞

We know it’s important for you to be able to reach us quickly by phone. That’s why we monitor how fast we answer calls and compare our performance to other...

Local Events

Take a look at our upcoming events to see when we’ll be in your local area! 📍 You can find more details in the 'Events in Your Community' section on...

Spring Holidays

Any plans for the Spring holidays?

Visit these local websites to find out what's happening in your area:

Birmingham(External link)
Coventry(External link)
Herefordshire(External link)
Nuneaton and Bedworth...

Join our new customer experience group

We’re excited to launch our brand-new Customer Experience Group, and we’d love you to be part of improving our services.

As part of this group you will contribute to a...

Community Events 🏘️

👋 We Want to Hear from You!

You’ve told us you’d like to see us in your communities more often – and we’re listening! We’d love your feedback on the...

Caretaker trial survey - Stoke Aldermoor

Since January, as part of a 3-month trial, a caretaker has been working on your estate in Stoke Aldermoor.

Their mission? To keep the areas around your blocks clean and...

Customer Scrutiny Annual Report 2023-2024

Read our Customer Scrutiny Annual Report 2023-2024.

Find out more about the recommendations our Customer Scrutiny Panel have made and the impact the changes have had on our services.

⭐ Join Our Customer Connect Project!

Join Us for an Exciting Opportunity!

We’d love for you to be part of something exciting! The Customer Connect Project is a face-to-face group where we want to hear your...

Citizen Local Fund

✨ Applications for the Citizen Local Fund Will Open Soon! ✨

📅 Important Dates
The Citizen Local Fund will be open for applications from 7th April 2025 an will close...

Neighbourhood & Community Spaces Feedback Survey

We’d really love to hear your thoughts on your neighbourhood and what could make it better! 🏘️ Your opinions matter because you know your community better than anyone, and together...

Help us develop our new website

Our brand new website project is now underway. We asked for your input to help us to shape the content - our goal is to create a website that better...

Engagement methods

At Citizen we believe in giving our customers the opportunity to have their voices heard. To enable your voices to be heard and for you to have your say about...

Shape Our Customer Charter - Your Input Matters

We’re excited to create a brand-new Customer Charter, and we need your help to make it meaningful and impactful to you!

A social housing customer charter is a set of...

Customer Scrutiny Panel

Customer Scrutiny panel

The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds...

Training

We want to support you to be able to share feedback to improve services. We can support and arrange training to give you the opportunity to learn new skills, meet...

Citizen Anti-Social Behaviour (ASB) Policy Review

We’re committed to working with our partners to reduce anti-social Behaviour (ASB), but we need your help. We want you to tell us about any ASB you witness so that...

Cleaning specifications feedback

During the summer our Scrutiny Panel carried out a review on cleaning and grounds maintenance where 23 recommendations were made. One recommendation was to gather feedback from our customers about...