Related Projects
Live Projects
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Unreasonably Persistent Contact Policy
Thank you to those customers who gave us their feedback about the ‘Unreasonably Persistent Contact’ policy.
We have reviewed your feedback and have updated a new draft version of the...
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Flooring Choices
We're replacing the flooring in the communal areas of all five blocks within White Street.
This includes; the whole of the ground floor, the staircase and the landing areas on...
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Facebook Live
Customer engagement Facebook Live
We have used Facebook Lives to successfully reach more people. During the lives we have covered a range of topics, including how people can get involved,...
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Visiting you in your home
There are times when we need to visit your home, such as for your annual gas safety check or a tenancy management check.
We try to give you plenty of...
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Spring Holidays
Any plans for the Spring holidays?
Visit these local websites to find out what's happening in your area:
Birmingham(External link)
Coventry(External link)
Herefordshire(External link)
Nuneaton and Bedworth... -
Estates services
Your Neighbourhood matters!
Help shape our estate services
We know that your neighbourhood is important to you—it’s where you live, connect, and build your life.
At Citizen, we believe that...
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Improved Video Call Repairs: Faster, Easier Service
Making Repairs Easier with Video Calls 📱💬
We’ve been working hard to make it quicker and easier for you to get repairs sorted, and we need your help to make...
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Improving How We Handle Anti-Social Behaviour and Good Neighbour Issues.
In 2025 we reviewed our Anti-Social Behaviour (ASB) policy with your help and from this, we reviewed our policies into two:
Anti-social Behaviour policy and the Good neighbour policy.
About...
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Improving Phone Access for Our Customers 📞
We know it’s important for you to be able to reach us quickly by phone. That’s why we monitor how fast we answer calls and compare our performance to other...
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New Build Customer project.
We need your feedback, so we can improve are services for our new build customers now and in the future.
Review of Customer feedback
We are currently looking at the...
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Customer Connect
💬 What Is the Customer Connect Group?
The Customer Connect Group is all about improving how you connect with us.
By joining, you help shape the way we communicate and... -
Community Events 🏘️
👋 We Want to Hear from You!
You’ve told us you’d like to see us in your communities more often – and we’re listening! We’d love your feedback on the...
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My Account
Do you use My Account? Even if you don't use it, we would love to get your feedback.
What do you like and don't like about it? Tell us your...
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Customer Re-let Group
🏡 Help Us Keep New Homes Up to Standard
At Citizen, we want every home to be handed over in a condition that shows how it should be looked after—not...
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Awarded projects - Citizen Local Fund 2025
About the Citizen Local Fund: Awarded projects
Welcome to the Citizen Local Fund – Awarded projects page! Here, you’ll find a collection of community-driven initiatives that have been awarded funding...
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Estates and Cleaning services review group
What's the purpose of this review?
In our most recent Tenant Satisfaction Survey, you told us that our cleaning and estate services need improving. We’ve listened—and have set up a...
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International tenants day
🎉 It’s International Tenants Day and this week we’re also celebrating National Customer Service Week! 🧡
At Citizen, we listen. Your voice shapes what we do and how we do...
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Feedback on Customer Impact Assessment
What is an Impact Assessment Report:
A customer impact assessment is a structured evaluation used by organizations/businesses to understand how proposed changes—such as new products, services, policies, or operational shifts—might...
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You Have a Right to Be Heard Your Voice, Your Rights in Social Housing
Your Rights as a Social Housing Tenant
From 1 April 2024, new rules were introduced to make sure social housing tenants are treated fairly and live in safe, good-quality...
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Careers at Citizen
At Citizen, we’re more than just a housing provider, we’re a community builder. Our values of care, inclusion, and ambition guide everything we do, from the homes we manage to... -
My Account Champions Hub
🌟 Welcome, My Account Champions!
Thank you for signing up to be a My Account Champion – we’re so glad to have you on board!
This is a voluntary role...
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Join our customer experience group
💡 About the Customer Experience Group
By joining the Customer Experience Group, you’ll be part of something meaningful.
This group brings together customers who want to help shape the services... -
Shape our Customer Charter - your input matters
Thanks to your valuable input, our Customer Charter is nearly ready – and we couldn't have done it without you! As soon as it's been signed off we'll be sharing...
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Newsletters
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Equality, Diversity and Inclusion at the heart of Citizen
🌍 What is Equality, Diversity and Inclusion (EDI)?
At Citizen, we’re committed to creating communities where everyone feels safe, valued and heard. We want to make sure that everyone who...
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Update your information for your chance to win!
Update your details with a chance to win!
It only takes a minute and you could win a £250 Shopping Voucher or a Samsung Tablet!
That’s why we’re...
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Citizen Maps
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Our action past projects
So we don't lose sight of past engagement and insight we will keep all links to pages here
A
Aid and adaptations policy 2024
B
C
...
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Engagement dates
There are always lots of ways for you to share your views and feedback with us. Take a look below for August
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Tidy Friday
🌿 Tidy Fridays – Making Our Communities Cleaner, Together
Welcome to Tidy Fridays, our community-led initiative dedicated to... -
Sustainability Strategy renewal
Sustainability Strategy Renewal
We’re renewing our Sustainability Strategy and want to hear from customers about what matters most in your home and neighbourhood. From warmer homes and lower energy bills...
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Procurement
About this project
The purpose of this project is to widen customer engagement beyond service improvement to include policy, budgeting, procurement, and contract monitoring. It also reviews social value commitments...
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Financial Inclusion Strategy review
We are currently reviewing the Financial Inclusion strategy and would like your feedback.
The strategy sets out the service and how customers can access appropriate financial and money advice services...
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Local Events
Take a look at our upcoming events to see when we’ll be in your local area, as well as any other events you could get involved in. We’ll keep you...
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Shape our customer data campaign
🆘Help Shape Our Customer Data Campaign
We’d like your feedback on the creative route for a campaign that encourages customers to share or update their data.
🗣️Your Feedback
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Energy efficiency feedback
Help Us Understand How We Can Support You
We are planning energy-saving improvements for some homes and would like to hear from you.
If you have not responded to the...
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Customer meetings, agendas and minutes
The Social Tenant Access to Information Requirements (STAIRs) will give customers greater access to information about customer meetings, including agendas and minutes.
Further information can also be found on our...
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Winter Campaign
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National Hate Crime Week
National Hate Crime Awareness Week
10–17 October 2026 | Stand together. Speak up. Make a difference.
Your voice matters
Tell us about your experiences of hate crime and how we... -
My Account Customer Insights
We know we’ve asked customers for feedback on My Account before, and this time we want to build on what we’ve already heard.
We’re taking a more targeted approach by...
Archived Projects
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Caretaker trial survey - Stoke Aldermoor
Since January, as part of a 3-month trial, a caretaker has been working on your estate in Stoke Aldermoor.
Their mission? To keep the areas around your blocks clean and...
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New website project
Our brand new website project is now underway. We asked for your input to help us to shape the content - our goal is to create a website that better...
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Be part of the story. Share your moments with us!
Real people. Real homes. Real community.
Be part of the Citizen story
At Citizen, we know it’s the little everyday moments that turn a house into a home. That’s why...
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TPAS
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High-Rise & High Risk Building Safety
Residents in high-rise buildings now have more say in how their building is kept safe, and can raise building safety concerns to Citizen who have a duty to listen.
To...