Related Projects

Live Projects

  • High-Rise & High Risk Building Safety

    Residents in high-rise buildings now have more say in how their building is kept safe, and can raise building safety concerns to Citizen who have a duty to listen.

    To...

  • Repairs task and finish group


    Our Repairs Group is a 12 month group which is helping us review shape our repairs policy.

    Before any changes are made to the policy, the group are consulted for...

  • Local Events

    Take a look at our upcoming events to see when we’ll be in your local area, as well as any other events you could get involved in. We’ll keep you...

  • Customer Scrutiny Annual Report 2023-2024

    Read our Customer Scrutiny Annual Report 2023-2024.

    Find out more about the recommendations our Customer Scrutiny Panel have made and the impact the changes have had on our services.

  • Engagement methods

    At Citizen we believe in giving our customers the opportunity to have their voices heard. To enable your voices to be heard and for you to have your say about...

  • Training

    We want to support you to be able to share feedback to improve services. We can support and arrange training to give you the opportunity to learn new skills, meet...

  • Customer Re-let Group: Members Page


    ✨Welcome to the Customer Re-let Group✨


    Thank you for being part of this group. Your ideas and feedback will help us improve homes for future customers.

    This is a pilot...

  • Citizen Youth panel 😎📈

    Join Citizen’s Youth Panel: Shape Your Future with Us!😎😎😎

    ❓Why Youth Engagement Matters

    Young people bring energy, creativity, and fresh perspectives to our communities. Engaging isn’t just about providing...

  • Citizen Customer Annual Report 2025

    📣 Citizen Customer Annual Report: Your Voice, Our Progress

    Every year, we publish the Citizen Customer Annual Report to keep you informed about how we’re doing. The report shares what...

  • Our Chatbot Has a Name- and its now LIVE!!!!!

    Our Chatbot Has a Name and its now LIVE!!!

    We’ve got some exciting news to share…

    The name for our new chatbot has been chosen – and you helped us...

  • Estates Services

    Your Neighbourhood Matters!

    Help Shape Our Estate Services 🏡

    We know that your neighbourhood is important to you—it’s where you live, connect, and build your life.

    At Citizen, we believe...

  • Citizen Local Fund

    Citizen Local Fund: First Round Completed 🏡 What’s Next for Our Projects?


    The Citizen Local Fund is now closed for applications. The next round of funding will open on15th September...

  • Improved Video Call Repairs: Faster, Easier Service

    Making Repairs Easier with Video Calls 📱💬

    We’ve been working hard to make it quicker and easier for you to get repairs sorted, and we need your help to make...

  • Treasure Hunt 🏴‍☠️

    Welcome to the Citizen Together Hub Treasure Hunt Competition!

    Are you ready to embark on an exciting adventure? At the Citizen Together Hub, we’re thrilled to invite you, our valued    ...

  • Feedback For Our Focus Groups

    Thank you for participating in our focus group. Your feedback is valuable and will help us shape and improve future groups. If you could please take a few minutes to...

  • Coventry HAF - offering free food and activities this summer

    HAF Holiday Activities are free for children who receive Benefit-Related Free School Meals.

    Each child can book up to 16 sessions this Summer.

    A maximum of one experience can be...

  • Citizen Anti-Social Behaviour (ASB) Policy Review

    We’re committed to working with our partners to reduce anti-social Behaviour (ASB), but we need your help.

    We are reviewing our Anti-Social Behaviour (ASB) policy and would like your feedback...

  • Improving Phone Access for Our Customers 📞

    We know it’s important for you to be able to reach us quickly by phone. That’s why we monitor how fast we answer calls and compare our performance to other...

  • New Build Customer project.

    We need your feedback, so we can improve are services for our new build customers now and in the future.

    Review of Customer feedback

    We are currently looking at the...

  • Customer Connect

    💬 What Is the Customer Connect Group?

    The Customer Connect Group is all about how you connect with us. By joining, you’ll help us improve the ways we communicate and...

  • Community Events 🏘️

    👋 We Want to Hear from You!

    You’ve told us you’d like to see us in your communities more often – and we’re listening! We’d love your feedback on the...

  • My Account

    Do you use My Account? Even if you don't use it, we would love to get your feedback.

    What do you like and don't like about it? Tell us your...

  • Neighbourhood & Community Spaces Feedback Survey

    We’d really love to hear your thoughts on your neighbourhood and what could make it better! 🏘️ Your opinions matter because you know your community better than anyone, and together...

  • Tenancy Management Check Appointments

    We have been conducting Tenancy Management Checks (TMC's) to all customers for over 12 months. Appointments are created by Neighbourhoods and sent out to customers in writing and by SMS.

    ...

  • 📸 Be part of the story. Share your moments with us!

    Real people. Real homes. Real community.

    Be Part of the Citizen Story

    At Citizen, we know it’s the little everyday moments that turn a house into a home. That’s why...

  • Customer Re-let Group

    Are you passionate about making a difference in your community?

    Do you have a keen eye for detail and a desire to see everyone have access to a good quality...

  • Lettings Policy Review

    Help Shape Citizen’s Lettings Policy

    We’re reviewing our Lettings Policy and we want you to get involved.

    This policy sets the rules for how we offer homes to people...

  • A Scrutiny Review - Speed of Re-let Process

    Welcome to our ninth review, Speed of Re-Let Process

    The Scrutiny Panel selected the speed of the re-let process as a key area for review following on from a joint...

  • Customer Scrutiny Panel

    Customer Scrutiny panel

    The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds...

  • Awarded Projects by The Citizen Local Fund

    About the Citizen Local Fund: Awarded Projects

    Welcome to the Citizen Local Fund – Awarded Projects page! Here, you’ll find a collection of community-driven initiatives that have been awarded funding...

  • New website project

    Our brand new website project is now underway. We asked for your input to help us to shape the content - our goal is to create a website that better...

  • Shape Our Customer Charter - Your Input Matters

    Thanks to your valuable input, our Customer Charter is nearly ready – and we couldn't have done it without you! As soon as it's been signed off we'll be sharing...

Archived Projects

  • Caretaker trial survey - Stoke Aldermoor

    Since January, as part of a 3-month trial, a caretaker has been working on your estate in Stoke Aldermoor.

    Their mission? To keep the areas around your blocks clean and...