Related Projects

Live Projects

  • High-Rise & High Risk Building Safety

    Residents in high-rise buildings now have more say in how their building is kept safe, and can raise building safety concerns to Citizen who have a duty to listen.

    To...

  • Repairs task and finish group





    🔧 Repairs Group Hub – Help Us Improve Repairs for Everyone


    Our Repairs Group is a 12-month customer group helping us shape and improve our repairs policy.

    Before we make...

  • Local Events

    Take a look at our upcoming events to see when we’ll be in your local area, as well as any other events you could get involved in. We’ll keep you...

  • Customer Scrutiny Annual Report 2023-2024

    Read our Customer Scrutiny Annual Report 2023-2024.

    Find out more about the recommendations our Customer Scrutiny Panel have made and the impact the changes have had on our services.

  • Engagement methods

    🧩 Why We Offer Different Ways to Get Involved

    At Citizen, we know people like to get involved in different ways. Some like to talk in groups, some prefer to...

  • Your Voice: Training & Support

    🌟 Become an Engaged Customer – Training with Citizen Housing

    We want to help you feel confident sharing your views and ideas to help improve our services. You can take...

  • Citizen Youth panel 😎📈

    Join Citizen’s Youth Panel: Shape Your Future with Us!😎😎😎

    ❓Why Youth Engagement Matters

    Young people bring energy, creativity, and fresh perspectives to our communities. Engaging isn’t just about providing...

  • Citizen Customer Annual Report 2025

    Citizen Customer Annual Report: Your Voice, Our Progress

    Every year, we publish the Citizen Customer Annual Report to keep you informed about how we’re doing. The report shares what we’ve...

  • Our Chatbot Has a Name- and its now LIVE!!!!!

    Our Chatbot Has a Name and its now LIVE!!!

    We’ve got some exciting news to share…

    The name for our new chatbot has been chosen – and you helped us...

  • Estates services

    Your Neighbourhood matters!

    Help shape our estate services

    We know that your neighbourhood is important to you—it’s where you live, connect, and build your life.

    At Citizen, we believe that...

  • Citizen Local Fund

    🎉Citizen Local Fund Round 2 Now Open 🎉


    Do You Have a Project Idea That Could Make a Real Difference?

    Whether it’s bringing people together, improving wellbeing, or creating...

  • Improved Video Call Repairs: Faster, Easier Service

    Making Repairs Easier with Video Calls 📱💬

    We’ve been working hard to make it quicker and easier for you to get repairs sorted, and we need your help to make...

  • Treasure Hunt 🏴‍☠️

    Welcome to the Citizen Together Hub Treasure Hunt Competition!

    Are you ready to embark on an exciting adventure? At the Citizen Together Hub, we’re thrilled to invite you, our valued    ...

  • Focus group feedback

    Thank you for participating in our focus group. Your feedback is valuable and will help us shape and improve future groups. If you could please take a few minutes to...

  • Anti-Social Behaviour (ASB) Policy Review

    We’re committed to working with our partners to reduce anti-social Behaviour (ASB), but we need your help.

    We are reviewing our Anti-Social Behaviour (ASB) policy and would like your feedback...

  • Improving Phone Access for Our Customers 📞

    We know it’s important for you to be able to reach us quickly by phone. That’s why we monitor how fast we answer calls and compare our performance to other...

  • New Build Customer project.

    We need your feedback, so we can improve are services for our new build customers now and in the future.

    Review of Customer feedback

    We are currently looking at the...

  • Customer Connect

    💬 What Is the Customer Connect Group?

    The Customer Connect Group is all about improving how you connect with us.
    By joining, you help shape the way we communicate and    ...

  • Community Events 🏘️

    👋 We Want to Hear from You!

    You’ve told us you’d like to see us in your communities more often – and we’re listening! We’d love your feedback on the...

  • My Account

    Do you use My Account? Even if you don't use it, we would love to get your feedback.

    What do you like and don't like about it? Tell us your...

  • Neighbourhood & Community Spaces Feedback Survey

    We’d really love to hear your thoughts on your neighbourhood and what could make it better! 🏘️ Your opinions matter because you know your community better than anyone, and together...

  • Tenancy Management Check Appointments

    We have been conducting Tenancy Management Checks (TMC's) to all customers for over 12 months. Appointments are created by Neighbourhoods and sent out to customers in writing and by SMS.

    ...

  • Customer Re-let Group

    🏡 Help Us Keep New Homes Up to Standard

    At Citizen, we want every home to be handed over in a condition that shows how it should be looked after—not...

  • Lettings policy review

    Help shape Citizen’s lettings policy

    We’re reviewing our Lettings Policy and we want you to get involved.

    This policy sets the rules for how we offer homes to people...

  • Customer Scrutiny review - speed of re-let process

    Welcome to our ninth review, Speed of re-let process

    The Scrutiny Panel selected the speed of the re-let process as a key area for review following on from a joint...

  • Customer Scrutiny Panel

    Customer Scrutiny panel

    The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds...

  • Awarded projects - Citizen Local Fund

    About the Citizen Local Fund: Awarded projects

    Welcome to the Citizen Local Fund – Awarded projects page! Here, you’ll find a collection of community-driven initiatives that have been awarded funding...

  • New website project

    Our brand new website project is now underway. We asked for your input to help us to shape the content - our goal is to create a website that better...

  • Shape Our Customer Charter - Your Input Matters

    Thanks to your valuable input, our Customer Charter is nearly ready – and we couldn't have done it without you! As soon as it's been signed off we'll be sharing...

  • Join our cleaning services review group

    Why we’re starting this review

    In our most recent Tenant Satisfaction Survey, you told us that our cleaning services need improving. We’ve listened—and we’re setting up a brand-new customer group...

  • We hear you! Get involved and share your story

    📢 Tell us how your feedback made a difference

    Have you noticed a change at Citizen because of something you said?


    We’re inviting customers to get involved and share their    ...

  • 🗣️ Help Shape Our Concierge Service

    📝 Take the Concierge Survey – Have Your Say!

    If you use the Citizen Concierge Service, we want to hear from you! You can fill out the survey right...

  • Equality, Diversity and Inclusion at the Heart of Citizen

    Discovery Happens When We Explore

    Together.


    Everyone Belongs at Citizen: Equality, Diversity & Inclusion (EDI) project

    A space to explore how we listen, learn and grow together through Equality, Diversity...

  • International tenants day

    🎉 It’s International Tenants Day and this week we’re also celebrating National Customer Service Week! 🧡


    At Citizen, we listen. Your voice shapes what we do and how we do...

  • Feedback on Customer Impact Assessment

    What is an Impact Assessment Report:

    A customer impact assessment is a structured evaluation used by organizations/businesses to understand how proposed changes—such as new products, services, policies, or operational shifts—might...

  • Winter Campaign

    Winter means different things to everyone – for some it's about warmth and connection, for others it's about support and resilience.

    What's most important to you right now?

    We’re creating...

  • You Have a Right to Be Heard Your Voice, Your Rights in Social Housing


    Your Rights as a Social Housing Tenant


    From 1 April 2024, new rules were introduced to make sure social housing tenants are treated fairly and live in safe, good-quality...

  • Careers at Citizen

    At Citizen, we’re more than just a housing provider, we’re a community builder. Our values of care, inclusion, and ambition guide everything we do, from the homes we manage to...

Archived Projects