Related Projects

Live Projects

  • High-Rise & High Risk Building Safety

    Residents in high-rise buildings now have more say in how their building is kept safe, and can raise building safety concerns to Citizen who have a duty to listen.

    To...

  • Repairs task and finish group

    Our Repairs Group is a 12 month group which is helping us review shape our repairs policy.

    Before any changes are made to the policy, the group are consulted for...

  • Local Events

    Take a look at our upcoming events to see when we’ll be in your local area, as well as any other events you could get involved in. We’ll keep you...

  • Customer Scrutiny Annual Report 2023-2024

    Read our Customer Scrutiny Annual Report 2023-2024.

    Find out more about the recommendations our Customer Scrutiny Panel have made and the impact the changes have had on our services.

  • Customer Connect

    💬 What Is the Customer Connect Group?

    The Customer Connect Group is all about how you connect with us. By joining, you’ll help us improve the ways we communicate and...

  • Neighbourhood & Community Spaces Feedback Survey

    We’d really love to hear your thoughts on your neighbourhood and what could make it better! 🏘️ Your opinions matter because you know your community better than anyone, and together...

  • Engagement methods

    At Citizen we believe in giving our customers the opportunity to have their voices heard. To enable your voices to be heard and for you to have your say about...

  • Training

    We want to support you to be able to share feedback to improve services. We can support and arrange training to give you the opportunity to learn new skills, meet...

  • Citizen Anti-Social Behaviour (ASB) Policy Review

    We’re committed to working with our partners to reduce anti-social Behaviour (ASB), but we need your help.

    We are reviewing our Anti-Social Behaviour (ASB) policy and would like your feedback...

  • Customer Re-let Group: Members Page


    ✨Welcome to the Customer Re-let Group✨


    Thank you for being part of this group. Your ideas and feedback will help us improve homes for future customers.

    This is a pilot...

  • Tenancy Management Check Appointments

    We have been conducting Tenancy Management Checks (TMC's) to all customers for over 12 months. Appointments are created by Neighbourhoods and sent out to customers in writing and by SMS.

    ...

  • Citizen Youth panel 🚨🎙️🚒💰

    Join Citizen’s Youth Panel: Shape Your Future with Us!😎😎😎


    ❓Why Youth Engagement Matters

    Young people bring energy, creativity, and fresh perspectives to our communities. Engaging isn’t just about providing...

  • Citizen Customer Annual Report 2025

    Every year, we publish our Customer Annual Report to keep you informed about Citizen's performance. The report includes our progress, highlights our areas for improvement, and outlines what we have...

  • Our Chatbot Has a Name- and its now LIVE!!!!!

    Our Chatbot Has a Name and its now LIVE!!!

    We’ve got some exciting news to share…

    The name for our new chatbot has been chosen – and you helped us...

  • Estates Services

    Your Neighbourhood Matters!

    Help Shape Our Estate Services

    We know that your neighbourhood is important to you it’s where you live, connect, and build your life.

    At Citizen, we believe...

  • Customer Scrutiny Panel

    Customer Scrutiny panel

    The Customer Scrutiny Panel play a crucial role in overseeing the standard of our services and holding us to account. The work of the Scrutiny Panel feeds...

  • 📸 Be part of the story. Share your moments with us!

    Real people. Real homes. Real community.

    Be Part of the Citizen Story

    At Citizen, we know it’s the little everyday moments that turn a house into a home. That’s why...

  • Shape Our Customer Charter - Your Input Matters

    We’re excited to create a brand-new Customer Charter, and we need your help to make it meaningful and impactful to you!

    A social housing customer charter is a set of...

  • Citizen Local Fund

    Citizen Local Fund: First Round Completed 🏡 What’s Next for Our Projects?


    The Citizen Local Fund is now closed for applications. The next round of funding will open on15th September...

  • Improved Video Call Repairs: Faster, Easier Service

    Making Repairs Easier with Video Calls 📱💬

    We’ve been working hard to make it quicker and easier for you to get repairs sorted, and we need your help to make...

  • Treasure Hunt 🏴‍☠️

    Welcome to the Citizen Together Hub Treasure Hunt!

    Are you ready to embark on an exciting adventure? At the Citizen Together Hub, we’re thrilled to invite you, our valued Citizen    ...

  • Customer Re-let Group

    Are you passionate about making a difference in your community?

    Do you have a keen eye for detail and a desire to see everyone have access to a good quality...

  • New website project

    Our brand new website project is now underway. We asked for your input to help us to shape the content - our goal is to create a website that better...

  • Feedback For Our Focus Groups

    Thank you for participating in our focus group. Your feedback is valuable and will help us shape and improve future groups. If you could please take a few minutes to...

  • Coventry HAF - offering free food and activities this summer

    HAF Holiday Activities are free for children who receive Benefit-Related Free School Meals.

    Each child can book up to 16 sessions this Summer.

    A maximum of one experience can be...

  • Lettings Policy Review

    Help Shape Citizen’s Lettings Policy

    We’re reviewing our Lettings Policy and we want you to get involved.

    This policy sets the rules for how we offer homes to people...